Cassie Adams

As a Co Owner,

• Helped choose the company name
• Made main menu specialty drinks, and monthly specialty drinks and menus
• Ran all social media, posts, stories, and replies to customers and companies
• Contribute to the development of short-term and long-term business plans and objectives.
• Oversee financial matters, including budgeting, forecasting, and financial performance analysis.
• Ensure the coffee stand operates within budget and contributes to revenue growth.
• Daily operations of the coffee stand, ensuring efficiency and adherence to quality and safety standards
• Contribute to the development and execution of customer service standards.
• Collaborate with other co-owners to create marketing and promotional strategies to attract and retain customers.
• Ensure that the coffee stand complies with all relevant laws, regulations, and industry standards.
• Address any legal or compliance issues in coordination with other co-owners
• Share responsibility for ensuring that all beverages and food items are prepared to meet the coffee stand's quality and taste standards.
• Maintain and repair brewing equipment as needed.
• Collaborate with other co-owners to address operational issues, conflicts, and challenges that may arise.

As Stand Manager,

• Manage and oversee all aspects of the coffee stand's daily operations.
• Ensure that the stand is adequately stocked with coffee beans, pastries, supplies, and other necessary items.
• Maintain cleanliness and organization within the stand to meet health and safety standards.
• Recruit, train, and supervise staff, including baristas and support personnel.
• Schedule shifts and manage employee performance, including addressing any issues or concerns.
• Address customer complaints or concerns and ensure a high level of customer satisfaction.
• Monitor inventory levels, order supplies, and manage expenses to ensure the stand operates within budget.
• Keep track of revenue, expenses, and daily sales, and report financial data to higher management
• Monitor the brewing equipment, maintain cleanliness, and perform routine maintenance as needed.

As a Barista,

• Pulling shots of espresso and steaming milk to create lattes, cappuccinos, and other espresso-based drinks.
• Ensuring the quality and consistency of coffee products.
• Greeting customers in a friendly and welcoming manner.
• Taking customer orders, answering questions, and making recommendations.
• Providing excellent customer service, including addressing customer concerns or complaints.
• Having a deep understanding of the coffee shop's menu, including all available beverages, pastries, and other items.
• Describing menu items and ingredients to customers.
• Handling cash and electronic payments accurately and efficiently.
• Processing transactions and providing customers with receipts.
• Staying informed about various coffee origins, blends, and brewing techniques.
• Participating in training to improve coffee knowledge and barista skills.