Cassie A. Gutierrez

I started only teaching the Kindergarten at a private Christian school. Within the first two weeks I began to teach chapel. Around February the other two teachers quit and half the school’s students left. I am now the only teacher with six students from the ages five through fourteen. I grow everyday as I plan lessons to fit each of my students and give them an amazing experience during school and chapel. I am expanding my patience with being under pressure and dealing with little people who are upset. I have to think quickly in order to ensure everyone is where they need to be and for the most part happy.

• Delivered exceptional customer service, ensuring a positive dining experience for all guests.
• Operated kitchen equipment efficiently, adhering to safety and health regulations.
• Collaborated with team members to maintain cleanliness and organization in work areas.
• Assisted in training new team members on standard operating procedures and best practices.
• Adapted quickly to changing priorities during peak hours, maintaining service quality.
• Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.

• Trusted to train new hires and new manager
• Closed out and reconciled cash in register at shift end
• Skilled in customer service, including handling difficult customers and situations
• Versatile employee who learned every position, including cashier, dishwasher, busser, food prep, cook, and pizza cutter
• Worked with POS systems

• Supervised a team of 2 employees
• Responsible for all aspects of the business, including opening, cleaning, making snow cones, and closing out, reconciling cash register, and depositing cash
• Developed regular customer base through friendly and excellent customer service