Cassie Atkins
Clerical/Office
Mooringsport,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical, punctual and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Best Southern Services
Shreveport, LA
05.2020 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Updated reports, managed accounts and generated reports for company database.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Maintained computer and physical filing systems.
- Assisted guests with check out payments or charges.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Recorded account information to open new customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
Shift Lead
Petro Travel Centers Of America
Shreveport, LA
02.2017 - 06.2020
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Utilized POS system to receive and process food and beverage orders.
- Used coordination and planning skills to achieve results according to schedule.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered customers' questions, recommended items and recorded order information.
Clerical Worker
Atkins Tree Care
Shreveport, LA
01.2011 - 02.2017
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Verified accuracy of business records by consistently updating customer information.
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Identified accounting errors when cross-referencing documents and database information.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Reduced financial discrepancies through transaction monitoring and management.
- Completed payroll for employees and maintained detailed records of procedures.
Office Clerk
Private Practice Group Of Shreveport
Shreveport, LA
03.2014 - 09.2014
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Handled incoming business and client requests for information.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Education
High School Diploma -
Northwood High School
Shreveport, LA 08.2003 - 05.2007
No Degree - Welding Technology
Northwest Louisiana Technical College
Shreveport, LA 05.2001 -
Associate of Applied Science - Criminal Justice
Bossier Parish Community College
Bossier City, LA 01.2022 - Current
Skills
Documentation and control
Excellent multi-tasking ability
Business administration
Team Bonding
Office administration
Scheduling
Administrative support
Organizational skills
Clear oral/written communication
Clerical support
Mail handling
Advanced computer proficiency (both PC and Mac)
Customer Response
Superior attention to detail
Analytical reasoning
Flexible and Adaptable
Timeline
Associate of Applied Science - Criminal Justice
Bossier Parish Community College
01.2022 - Current
Office Manager
Best Southern Services
05.2020 - Current
Shift Lead
Petro Travel Centers Of America
02.2017 - 06.2020
Office Clerk
Private Practice Group Of Shreveport
03.2014 - 09.2014
Clerical Worker
Atkins Tree Care
01.2011 - 02.2017
High School Diploma -
Northwood High School
08.2003 - 05.2007
No Degree - Welding Technology
Northwest Louisiana Technical College
05.2001 -