Cassie Bellanger
Ogema,MN
Summary
Detail-oriented Case Aide with proven understanding of service and methodical approach to completing documentation. Consistent in helping clients obtain relevant services by fully pursuing opportunities and resolving problems. Dependable in following up on issues and skilled at prioritizing cases. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Compassionate professional with many years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Behavioral Case Aide
White Earth Indian Child Welfare
White Earth, Minnesota
02.2017 - 12.2022
- Assessed client needs through interviews and assessments of family dynamics, economic situation, and health status.
- Advised clients on available options based on current laws, regulations, policies, and procedures.
- Assisted clients with filling out forms and applications related to their cases.
- Provided administrative support to case managers, including filing and organizing documents.
- Coordinated transportation for clients to medical appointments or court proceedings as needed.
- Attended court hearings and assisted attorneys with trial preparation activities.
- Conducted research on relevant issues related to the client's case.
- Provided emotional support to clients dealing with difficult life circumstances or transitions.
- Prepared written materials such as letters or memos related to specific cases.
- Created reports summarizing outcomes of cases handled by the agency.
- Arranged meetings between caseworkers and clients as needed.
- Facilitated communication between clients, caseworkers, and other stakeholders involved in a case.
- Gathered information from clients regarding their financial status and living arrangements.
- Participated in community outreach activities to promote awareness of services offered by the organization.
- Assisted individuals with completing social service application forms and gathering factual information.
- Maintained complete and accurate records of applications, forms and referrals.
- Backed up social workers with running daycare, facilitating client groups and assisting with foster care.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Developed professional working relationships with parents and children to help connect each with relevant services.
- Guided clients through transition to independent living within community.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Made referrals to utilize community resources for resident's needs.
- Helped individuals address disabilities and put together career plans.
- Connected individuals with relevant community resources and coordinated referrals.
Receptionist
White Earth Indian Child Welfare
White Earth, MN
03.2015 - 02.2017
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Responded to inquiries from internal staff members regarding office operations.
- Compiled data from various sources into organized reports for management review.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Developed and maintained a filing system for essential documents, improving office organization.
- Managed company database and ensured the accuracy of contact information.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Scheduled and confirmed appointments.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Sorted incoming mail and directed to correct personnel each day.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered and directed incoming calls using multi-line telephone system.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
Behavioral Case Aide
White Earth Indian Child Welfare
White Earth, MN
01.2007 - 09.2014
- Arranged meetings between caseworkers and clients as needed.
- Conducted research on relevant issues related to the client's case.
- Organized group sessions for clients aimed at helping them identify goals and develop plans of action.
- Created reports summarizing outcomes of cases handled by the agency.
- Facilitated communication between clients, caseworkers, and other stakeholders involved in a case.
- Collaborated with multidisciplinary teams to develop individualized service plans for clients.
- Advised clients on available options based on current laws, regulations, policies, and procedures.
- Collaborated with other organizations to locate resources for clients such as housing assistance or job training programs.
- Monitored progress of cases to ensure that deadlines are met.
- Coordinated transportation for clients to medical appointments or court proceedings as needed.
- Prepared written materials such as letters or memos related to specific cases.
- Provided administrative support to case managers, including filing and organizing documents.
- Participated in community outreach activities to promote awareness of services offered by the organization.
- Connected individuals with relevant community resources and coordinated referrals.
- Performed assessments to determine individual limitations and strengths.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Helped individuals address disabilities and put together career plans.
- Maintained accurate records and documented client data in company databases.
- Reminded patients to take prescribed medications or nutritional supplements.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Collaborated with social workers to support patients.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Prepared patients for self-management and decision-making responsibilities.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Made referrals to utilize community resources for resident's needs.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Guided clients through transition to independent living within community.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Developed professional working relationships with parents and children to help connect each with relevant services.
- Determined eligibility of clients for social service programs such as childcare assistance.
- Helped clients work through appeals processes for denied services.
- Assisted individuals with completing social service application forms and gathering factual information.
- Backed up social workers with running daycare, facilitating client groups and assisting with foster care.
- Maintained complete and accurate records of applications, forms and referrals.
- Assessed client needs through interviews and assessments of family dynamics, economic situation, and health status.
- Educated clients about legal rights and responsibilities pertaining to their cases.
- Assisted clients with filling out forms and applications related to their cases.
- Developed strategies for resolving disputes between parties involved in a case.
- Gathered information from clients regarding their financial status and living arrangements.
- Maintained accurate records of client interactions in the agency database system.
- Provided emotional support to clients dealing with difficult life circumstances or transitions.
Education
Some College (No Degree) - Accounting And Business Management
Minnesota State University - Moorhead
Moorhead, MNSkills
- Communication
- Transportation
- Records Management
- Youth development
- Case Planning
- Relationship Building
- Client and Family Interviews
- Issue Reporting
- Client Needs Assessments
- Customer Service
- Client Assistance Referrals
- Client Home Visits
- Case Management
- Active Listening
- Collaboration and Teamwork
- Maintaining Client Records
- Implementing Client Care Plans
- Attention to Detail
- Microsoft Access
- Behavioral Management Planning
- Community Resource Navigation
- Community Outreach Programs
- Professionalism
- Life Skills Development
- Quality Assurance
- Multitasking
- Problem-Solving
- Housing resources
- Eligibility Requirements
- Medical Records Review
- Team building
- Organizational Skills
- Document Management
- Behavioral Disorders
- Employee Training
- Community Mental Health Programs
- Home visits
- Case File Management
- Workflow Management
- Grant Reporting
- Team Collaboration
- Continuous Improvement
- Decision-Making
- Analytical Thinking
- Program coordination
- Analytical Skills
- Effective Communication
- Community Advocacy
- Advanced Directives
- Time management abilities
- Interdisciplinary teamwork
- Data Entry Software
- Patient relationship management
- Supportive Counseling Techniques
- Crisis Prevention Intervention (CPI)
References
References available upon request.
Timeline
Behavioral Case Aide
White Earth Indian Child Welfare
02.2017 - 12.2022
Receptionist
White Earth Indian Child Welfare
03.2015 - 02.2017
Behavioral Case Aide
White Earth Indian Child Welfare
01.2007 - 09.2014
Some College (No Degree) - Accounting And Business Management
Minnesota State University - Moorhead
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