Cassie Benson
Hatley,WI
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dunkin, Weston
Weston
01.2023 - Current
- Maintained interaction efficiency and led efforts to achieve company goals with a focus on customer satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Shift Leader
Dunkin, Weston
Weston
04.2022 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
General Crew
Taco John’s, Schofield
Schofield
08.2020 - 04.2022
- Adapted to new environment while navigating Covid-19 policies and procedures.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Graduate Certificate -
D.C. Everest High School
Schofield01.2024
Skills
- Staff training and development
- Retail operations
- Operations management
- Customer relationship management (CRM)
Awards
Barista of the Month - December 2022, Shift Lead of the Month x2- February and May 2023
Timeline
Assistant Manager
Dunkin, Weston
01.2023 - Current
Shift Leader
Dunkin, Weston
04.2022 - 01.2023
General Crew
Taco John’s, Schofield
08.2020 - 04.2022
Graduate Certificate -
D.C. Everest High School