Cassie Bergquist
Fountain Inn,SC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
27
27
years of professional experience
Work History
Retail Associate
The New York Butcher Shoppe
Greenville, SC
03.2018 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Increased sales and customer satisfaction through personalized servicing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Store Manager
New York Butcher Shoppe
Greenville, SC
03.2018 - 02.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Dual Rate Table Games Supervisor
Grand Victoria Casino
Elgin, IL
11.2001 - 10.2015
- Trained, supervised and evaluated workers.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Table Games Dealer
Harrah's Casino
East Chicago, IN
05.1997 - 10.2001
- Greeted players with a welcoming smile
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Trained new dealers in rules and operation of different games.
Education
State Certified - Emergency Medical Technician
Emergency Medical Education
Highland, IN01.1995
High School Diploma -
Morton Senior High School
Hammond, IN06.1992
Skills
- Positive Customer Engagement
- Goal-Driven
- Merchandise Alteration Estimates
- Guest Experiences
- Suggestive Selling
- Retail Effectiveness
Timeline
Retail Associate
The New York Butcher Shoppe
03.2018 - Current
Assistant Store Manager
New York Butcher Shoppe
03.2018 - 02.2022
Dual Rate Table Games Supervisor
Grand Victoria Casino
11.2001 - 10.2015
Table Games Dealer
Harrah's Casino
05.1997 - 10.2001
State Certified - Emergency Medical Technician
Emergency Medical Education
High School Diploma -
Morton Senior High School
Similar Profiles
Riley TaylorRiley Taylor
Butcher at New York Butcher ShoppeButcher at New York Butcher Shoppe
Michael RussellMichael Russell
General Manager at New York Butcher ShoppeGeneral Manager at New York Butcher Shoppe
Natasha GavaraNatasha Gavara
Cashier and Prep Shift at New York Butcher ShoppeCashier and Prep Shift at New York Butcher Shoppe
Yolanda MackYolanda Mack
Registered Nurse at Pelham Medical CenterRegistered Nurse at Pelham Medical Center
Michael MooreMichael Moore
Laser Department Project Manager at Byars Machine CompanyLaser Department Project Manager at Byars Machine Company