Cassie Blackmon
Lytle
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at 54th Street Restaurant & Drafthouse. Excelled in relationship building and problem-solving, significantly improving client service. Skilled in multitasking and conflict resolution, consistently delivering high-quality service in fast-paced environments. Demonstrates strong verbal communication and customer service skills, driving positive outcomes.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
James Avery Artisan Jewelry
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Bakery
HEB
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Server/Bartender
54th Street Restaurant & Drafthouse
06.2016 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Spurs Club
02.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Judson High School
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Verbal/written communication
- Client service
- Conflict resolution
Timeline
Server
Spurs Club
02.2024 - 05.2024
Server/Bartender
54th Street Restaurant & Drafthouse
06.2016 - 08.2024
Sales Associate
James Avery Artisan Jewelry
Bakery
HEB
Judson High School
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