Cassie Bowen
Webster,NY
Summary
Seasoned human being with a holistic outlook on life. Demonstrated ability to develop a trusting rapport with clients and to navigate challenging or complex situations that may arise.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Private Practice Therapist
Self Employed
Webster, NY
08.2022 - Current
- Conducted individual and group therapy sessions for diverse client needs.
- Crafted personalized treatment plans tailored to client assessments and objectives, enhancing therapeutic outcomes.
- Implemented evidence-based therapeutic techniques to promote mental wellness.
- Collaborated with multidisciplinary teams to ensure continuity of care for each client.
- Tracked client progress throughout therapy, ensuring alignment with treatment goals and facilitating timely adjustments.
- Delivered psychoeducation on stress management, anger management, and parenting skills, empowering clients with effective coping strategies.
- Delivered crisis intervention services during critical situations.
Salesperson
Young Living
Rochester, NY
09.2012 - Current
- Developed key customer relationships to increase sales.
- Built relationships with clients to foster loyalty and repeat business.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Delivered product knowledge to customers and addressed their inquiries.
- Placed orders and answered customer questions in-person, through email, and over the phone to maximize customer service.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Conducted inventory management to ensure product availability and organization.
Lead Sales Associate
Bath & Body Works
Rochester, NY
01.2018 - 12.2018
- Led team in delivering exceptional customer service experiences.
- Assisted customers in product selection and recommendations.
- Organized merchandise displays to attract customer attention and drive sales.
- Collaborated with management to execute promotional strategies that increased customer engagement.
- Managed inventory levels and restocked shelves to ensure product availability and enhance shopping experience.
- Processed transactions accurately at the point of sale.
- Maintained cleanliness and organization of the sales floor.
Sales Key Holder
Pier One Imports
Webster, NY
08.2012 - 09.2014
- Led daily store operations and ensured efficient workflow.
- Monitored sales floor activity to identify and capitalize on opportunities for increasing sales volume.
- Managed inventory levels and organized merchandise displays.
- Implemented visual merchandising strategies that improved store appeal and attracted customer interest.
- Assisted in training new sales associates on the proper use of POS systems and cash handling procedures.
- Resolved customer complaints to ensure high levels of satisfaction and foster repeat business.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed store opening and closing tasks to comply with preset store operations guidelines.
- Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Stocked shelves and organized merchandise to maintain store presentation. products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
- Performed merchandising activities including window display setup and signage placement in accordance with company standards.
- Established customer service standards and monitored staff compliance.
Education
Masters in Social Work -
Nazareth College
Rochester, NY 05.2013 - 05.2014
Skills
- Psychoeducation
- Customer relationship management
- Team collaboration
- Multidisciplinary teamwork
- Conflict resolution
- Active listening
- Effective communication
- Problem solving
- Emotional intelligence
References
References available upon request.
Timeline
Private Practice Therapist
Self Employed
08.2022 - Current
Lead Sales Associate
Bath & Body Works
01.2018 - 12.2018
Masters in Social Work -
Nazareth College
05.2013 - 05.2014
Salesperson
Young Living
09.2012 - Current
Sales Key Holder
Pier One Imports
08.2012 - 09.2014