Cassie Burkholder

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

• Brew theory, Orlando, FL, Area Sales Manager, 07/2022, Present, Excellent pre-planner, Great at establishing new relationships, Success maintaining current buyers and growing business, Passionate and sales driven, Self-motivated and competitive
• Johnnys Filling Station, Orlando, FL, Server, 01/2021, 07/2022, Responsible for taking customer orders and ensuring customer satisfaction., Introduced customers to new menu items and successfully built and fostered customer relationships, Recommending daily specials and discounts to successfully up-sell limited-time food products., This position requires multi-tasking while maintaining the highest degree of accuracy, attention to detail, a focus on quality and, most importantly, the ability to give customers the best possible experience
• Longhorn Steakhouse, Orlando, FL, Server, 09/2018, 05/2021, Responsible for greeting and interacting with customers, answering questions, providing recommendations and delivering meals, This position requires multi-tasking while maintaining the highest degree of accuracy, attention to detail, a focus on quality and, most importantly, the ability to give customers the best possible experience
• Childcare Provider, Orlando, FL, 11/2018, Present, Responsible for providing full time infant care, including: meals, diapering, organizing activities that support age appropriate development, defining and maintaining schedules and routines, This position requires the highest level of attention, patience, understanding and creativity
• Disney World, Orlando, FL, Attractions Cast Member, 06/2018, 09/2018, Responsible for driving customer satisfaction by engaging and interacting with guests of all backgrounds, This position required public speaking skills while also maintaining audience control
• Nationwide Inbound, Freeport, IL, Customer Representative, 06/2016, 05/2018, Responsible for resolving customer issues, answering customer questions and utilizing multiple systems to deliver accurate and timely information based on account type, This position required attentiveness, patience, time management skills, clear communication skills and learning the ins and outs of multiple different accounts and systems
• Mama Cimino's, Dixon, IL, Manager, 08/2013, 05/2018, Responsible for overseeing the performance of all restaurant staff members, handling and resolving customer escalations, advertising and promoting special menu items, scheduling shifts and managing vendor payments, This position required the ability to multi-task while also maintaining accuracy, attention to detail, and a focus on quality and employee engagement
• Kreider Services, Dixon, IL, Direct Support Professional, 06/2014, 01/2016, Responsible for the care of adults with development disabilities and delays, to include: teaching independence, practicing new skills, supporting the self-medication program and driving happiness, This patient care position required the highest level of compassion and patience, also a first aid/CPR certification, transportation skills and adherence to schedules
• McDonald's, Dixon, IL, Crew Leader, 07/2009, 06/2014, Responsible for the training, coordination, direct oversight and employee engagement of 15-20 employees per shift, This position required leadership skills, the ability to multitask, time management skills, training skills as well as the ability to motivate and engage with a large team in a fast paced environment