Cassie Carriere
Northport,ME
Summary
Organized and dedicated professional with a management background and a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Effective leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Self-motivated work ethic with ability to perform effectively in independent or team environment.
Overview
12
12
years of professional experience
Work History
Financial Services Administrator
Mathews Brothers
03.2024 - Current
- Conducted regular audits of customer accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
- Managed invoicing and payment processing operations.
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Matched purchase orders with invoices and recorded necessary information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Billing Administrator
Yachting Solutions
06.2023 - 03.2024
- Worked with multiple departments to check proper billing information.
- Prepared and submitted billing reports to management for financial overview.
- Researched and escalated billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated invoices upon receipt of billing information and tracked collection progress.
Accounts Receivable Specialist
Servpro
02.2020 - 06.2023
- Generated monthly accounts receivable reports to submit developments for management review.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options. Executed effective communication and kept updated, detailed and accurate record of communication.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Developed and maintained positive relationships with clients and insurance adjusters to maximize collections.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by updating client files to include necessary documentation required for insurance claims
Office Manager's Assistant
All Creatures Veterinary Hospital
06.2015 - 06.2019
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Established agenda and coordinated staff and committee meetings
- Partnered with web development teams to enhance website
- Monitored response to posts on social media, and enhanced posts to increase outreach
- Performed billing, collection and reporting functions for office generating over $3 million annually
- Communicated company objectives across all divisions through regular correspondence and scheduled status updates
- Interviewed, managed, developed and trained staff, established and monitored goals, and conducted performance reviews
- Liaised with clients and addressed inquiries, appointment requests and billing questions
Patient Care Coordinator
The Vet Clinic, INC.
03.2014 - 06.2015
- Assisted veterinarian during medical and surgical procedures
- Reviewed medical charts and served as liaison between patient, doctor and hospital
- Met with patients and families to discuss care and plan of action for future
- Resolved issues such as billing or communication problems that could affect care
Teacher's Aid
Creative Academy
02.2013 - 03.2014
- Promoted good behavior by using positive reinforcement method
- Created daily reports for parents that outlined child’s daily activities
- Maintained daily records of children’s individual activities, behaviors, meals and naps
Education
Associate of Arts - Business
Arkansas State University Mountain Home
Mountain Home, AR05.2017
High School Diploma -
Norfork High School
Norfork, Arkansas05.2012
Skills
- Superior verbal and written communication skills
- Excellent customer service
- Decision-making ability
- Policy and procedure improvement
- Workflow planning
- Customer Relations
Timeline
Financial Services Administrator
Mathews Brothers
03.2024 - Current
Billing Administrator
Yachting Solutions
06.2023 - 03.2024
Accounts Receivable Specialist
Servpro
02.2020 - 06.2023
Office Manager's Assistant
All Creatures Veterinary Hospital
06.2015 - 06.2019
Patient Care Coordinator
The Vet Clinic, INC.
03.2014 - 06.2015
Teacher's Aid
Creative Academy
02.2013 - 03.2014
Associate of Arts - Business
Arkansas State University Mountain Home
High School Diploma -
Norfork High School
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