Cassie Carter
Denham Springs (Remote),US
Summary
Highly adaptable and results-oriented professional with 3.5 years of remote work experience. Proficient in using digital communication tools and project management platforms to consistently deliver high-quality work. Strong understanding of effective collaboration within virtual teams. Demonstrated self-management and time management skills. Proven track record of success in remote work. Confident in excelling in any role that requires a proactive and independent approach.
Overview
14
14
years of professional experience
Work History
Remote Manager
Envolve Communities
10.2023 - Current
- Actively engage with gig workers through our community platform, Circle.so, encouraging participation and fostering a sense of community.
- Monitor discussions, enforce community guidelines, and ensure a safe and respectful environment for all members.
- Develop and share content that resonates with our community, including posts, articles, and gig work opportunities.
- Address questions, concerns, and feedback from community members promptly and effectively.
- Plan and execute virtual events, webinars, and live sessions to engage and inform our community.
- Gather insights and feedback from the community to help improve our platform and services.
- Work with other departments to ensure consistent messaging and to support marketing and recruitment efforts.
- Monitor community engagement metrics and provide regular reports on community activities and growth.
Remote Manager
YK Property Management
03.2022 - 10.2023
- Manage a portfolio in accordance with investors' changing goals and objectives.
- Provide excellent customer service at all times to our investors.
- Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of investors.
- Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our centralized teams of excellence.
- Proactively create tasks for Roofstock team members and follow up to ensure satisfactory completion.
- Build strong virtual relationships with all other Roofstock departments.
- Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement.
- Ability to discuss and cross-sell Roofstock real estate products.
- Oversee Onsite Managers, who live on the premise of any property with sixteen or more apartments and perform various tasks at the property.
- Assist investors with the purchase/sale of income properties.
Remote HR Generalists
Total Occupational Medicine
08.2021 - 02.2022
- Assisting with recruitment by conducting interviews and selecting the best-fit candidates for open positions.
- Establishing and executing remote onboarding processes.
- Developing and implementing remote employee policies, procedures, and processes.
- Establishing and monitoring remote performance management systems.
- Working closely with remote teams to ensure compliance with labor laws and regulations.
- Addressing employee concerns and grievances in a timely manner.
- Developing and delivering training and development programs for remote employees.
- Establishing remote benefits packages that meet the needs of employees.
- Conducting regular employee engagement surveys and implementing action plans to improve remote working conditions.
- Staying up-to-date with the latest trends and best practices in remote HR
Community Manager
O'Brien Realty Group
08.2018 - 08.2021
- Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies
- Processed project change requests and performed coverage research to handle repair issues
- Compiled maintenance and repair requests for submission to the corporate department and reached out to local contractors for bid proposals
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Managed operations and leasing of upscale communities of 200 unit apartment homes.
Community Manager
Dasmen Residential
04.2016 - 07.2018
- Supervise leasing and maintenance staff including delegating work, reviewing work, maintaining deadlines, training and scheduling.
- Maintain property occupancy by effectively retaining residents and successfully marketing property to attract new residents.
- Approve lease applicants.
- Administer HUD recertifications, if applicable.
- Evaluate current market conditions and competition.
- Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
- Provide customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests.
Assistant Property Manager
Valiant Residential
01.2014 - 03.2016
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Looked over delinquency reports, posted rents and greeted prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
- Sent out notices, also kept up with renewals and notices
- Immediately record all telephone and in-person visits on appropriate reports
- Files own guest cards and maintain according to established procedures
- Inspect models and available 'market ready', communicate related service needs to Property Manager
- Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
- Update availability report, process applications for approvals.
HR Recruiter
Pelican State Credit Union
05.2011 - 12.2013
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns
- Analyze employment-related data and prepare required reports
- Conduct exit interviews and ensure that necessary employment termination paperwork is completed
- Conduct reference or background checks on job applicants
- Confer with management to develop or implement personnel policies or procedures
Education
High school or equivalent -
Plano West Senior High School
Plano, TXSkills
- Advanced Communication
- Leadership
- Problem Solving
- Attention to detail
- Remote
- Customer service
- Time management
- Self motivating
- MS Word
- Office 365
- Technical proficiency
- Leadership
- Type 45 WPM
- Google workspace
- Zoom/Teams
- Teamwork skills
Timeline
Remote Manager
Envolve Communities
10.2023 - Current
Remote Manager
YK Property Management
03.2022 - 10.2023
Remote HR Generalists
Total Occupational Medicine
08.2021 - 02.2022
Community Manager
O'Brien Realty Group
08.2018 - 08.2021
Community Manager
Dasmen Residential
04.2016 - 07.2018
Assistant Property Manager
Valiant Residential
01.2014 - 03.2016
HR Recruiter
Pelican State Credit Union
05.2011 - 12.2013
High school or equivalent -
Plano West Senior High School
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