Cassie Coleman

• Developed training materials for new representatives to enhance onboarding and skill development.
• Identified areas for process improvement, contributing to increased operational efficiency within the team.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
• Handling multi-step process that includes accepting payments, securing cash, counting and preparing deposits, and reconciling the totals

• Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
• Administered medications and vaccinations as directed by veterinary staff, enhancing patient care.
• Maintained accurate patient records and documentation in electronic medical systems for efficient tracking.
• Prepared surgical instruments and equipment, ensuring readiness for procedures while adhering to sterilization protocols.
• Educated pet owners on post-treatment care and preventative health measures to promote long-term wellness.
• Monitored vital signs and overall health of animals pre- and post-surgery to ensure recovery progress.
• Trained new staff on best practices for animal handling and clinic procedures, fostering a knowledgeable team environment.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
• Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
• Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
• Improved client relations through effective communication and education on pet health needs.
• Prepare and analyze samples in the laboratory area.

• Managed client inquiries and provided tailored solutions to enhance customer satisfaction.
• Collaborated with team members to streamline communication processes and improve service delivery.
• Assisted in resolving complex client issues by coordinating with internal departments for efficient resolutions.
• Maintained accurate records of client interactions using CRM systems to ensure data integrity.
• Conducted follow-up calls to ensure clients' needs were met, fostering long-term relationships.
• Led initiatives aimed at enhancing customer engagement and retention through proactive outreach strategies.

Cash handling, general shift clean- up and restock, lead grill cook