CASSIE CONLEY

Bartender Shift Manager

Around the Clock Buckeye Station

05.2023 - 05.2024

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
Served high customer volumes during special events, nights, and weekends.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.