CASSIE CONLEY
Circleville,OH
Summary
Motivated college graduate actively seeking new opportunities to advance in a professional setting. Highly skilled in communication, writing, and editing with meticulous attention to detail and a strong focus on meeting deadlines. Known for reliability, quick learning abilities, exceptional organizational and time management skills. Excels at working independently and collaborating with team members to support both client and company needs. Eager to acquire knowledge and contribute to the position applied for.
Overview
7
7
years of professional experience
Work History
Bartender Shift Manager
Around the Clock Buckeye Station
Stoutsville, OH
05.2023 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
- Served high customer volumes during special events, nights, and weekends.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Waitress
Roosters Restaurant
Chillicothe, OH
01.2018 - Current
- Maintained good customer service skills
- Ran the bar by myself
- Organized and filed all receipts at the end of shift
- Collected and exchanged payment for all transactions
- Went above and beyond to meet customer's needs
- Paid attention to detail in terms of alcohol consumption
- Provided a safe friendly atmosphere while following liquor laws
- Addressed questions/ concerns that arose and communicated effectively with management
- Established a positive reputation with employers, coworkers, and customers
Education
BACHELOR OF ARTS - POLITICAL SCIENCE PRE-LAW
Ohio University
Chillicothe OhioSkills
Customer Service
Active Listening
Critical Thinking
Computer Proficiency
Conflict Resolution
Money handling abilities
Complaint Handling
Microsoft Excel
Payment Processing
Client Relations
Customer satisfaction measurement
Professional telephone demeanor
Microsoft Outlook
Scheduling
Product Knowledge
Appointment Scheduling
Team Development
Documentation
Microsoft PowerPoint
Prioritization
Staff Training
De-Escalation Techniques
Assertiveness
Recordkeeping strengths
Research
Service Upselling
Accomplishments
During my undergraduate studies, I consistently achieved the distinction of being on the Dean's List. Additionally, I was honored to be recognized on the President's List on two separate occasions. Upon graduation, I was awarded cum laude honors in recognition of my academic achievements.
Languages
English
American sign language
Timeline
Bartender Shift Manager
Around the Clock Buckeye Station
05.2023 - 05.2024
Waitress
Roosters Restaurant
01.2018 - Current
BACHELOR OF ARTS - POLITICAL SCIENCE PRE-LAW
Ohio University