Summary
Overview
Work History
Education
Skills
Timeline
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Cassie Counts

Roanoke,VA

Summary

Dynamic hospitality professional with extensive experience in the restaurant industry, excelling in beverage preparation and team collaboration. Proven ability to enhance customer satisfaction through attentive service and effective order management. Recognized for cultivating strong relationships with patrons and supporting team success in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Server/Bartender/Hostess/Restaurant Busser

Evie's Bistro & Bakery
04.2024 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Prepare cocktails, wine, and beer
  • Run food to tables in a timely manner

Server

Lucky
01.2023 - 01.2024
  • Processed orders and sent to kitchen employees for preparation.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Stayed up-to-date on menu changes to help customers make food choices.

Medical Receptionist

Belle Sante Cosmetic Day Spa
07.2022 - 02.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.

Busser/Restaurant Hostess

Taaza Indian Cuisine
01.2017 - 01.2018
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Server

The Coffee Pot
01.2016 - 09.2017
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Set up of banquet food stations and coordinated service to multiple dining areas.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Hostess/Busser

Famous Anthony'S
03.2015 - 03.2016
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.

Education

Associate of Science - Engineering

Virginia Western Community College
Roanoke, VA
05-2026

Skills

  • Hostess support
  • Order delivery practices
  • Team member support
  • Positive and professional
  • Beverage preparation
  • Sales techniques
  • Point of sale (POS) system operations
  • Order management
  • Food running
  • Hospitality service expertise
  • Team collaboration
  • Task prioritization

Timeline

Server/Bartender/Hostess/Restaurant Busser

Evie's Bistro & Bakery
04.2024 - Current

Server

Lucky
01.2023 - 01.2024

Medical Receptionist

Belle Sante Cosmetic Day Spa
07.2022 - 02.2023

Busser/Restaurant Hostess

Taaza Indian Cuisine
01.2017 - 01.2018

Server

The Coffee Pot
01.2016 - 09.2017

Hostess/Busser

Famous Anthony'S
03.2015 - 03.2016

Associate of Science - Engineering

Virginia Western Community College

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