Summary
Overview
Work History
Education
Skills
Certification
Section name
Timeline
Generic

Cassie Del Pino

Evadale

Summary

I have extensive experience in the retail pharmacy field. I am now looking to further my experience with other similar opportunities.

Professional pharmacy technician with comprehensive experience in medication management and patient care. Strong collaborative skills and adaptability ensure seamless operations in dynamic environments. Known for precision in pharmaceutical processes, effective communication, and results-driven approach to patient safety and satisfaction. Skilled in inventory management, prescription preparation, and regulatory compliance.

Knowledgeable within most pharmacy settings with comprehensive background in pharmacy manager operations, medication dispensing, and patient care assistance. Successfully supported pharmacists in ensuring accurate and timely medication preparation while maintaining strict compliance with regulatory standards. Demonstrated abilities in inventory management and customer service, consistently contributing to collaborative team environment.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Receptionist

Crawford Construction
  • 3+ years Crawford Construction
  • Addressing of accounts payable issues
  • Interaction with contractors
  • Logging and revision of invoices in Peachtree software
  • Management of a high volume call center
  • Creation of construction schedules and spreadsheets for architects

Senior Pharmacy Technician

Walgreens
06.2016 - Current
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
  • Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume Retail pharmacy environment.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Sr. Pharmacy Technician

Walgreens Pharmacy
03.1993 - 08.2010
  • 10+ years Walgreens Pharmacy
  • Senior Pharmacy Technician
  • Communication with customers and counseling of patients
  • Compilation of customer information for input into national database
  • Receiving and adjusting of all insurance rejections and difficulties
  • Maintenance of daily communications with doctors offices
  • Ordering and distribution of warehouse merchandise
  • Reconstructions of pharmaceutical suspensions
  • Supervision of the resetting of several pharmacies
  • Scheduling of fellow pharmaceutical technicians
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Streamlined pharmacy operations by implementing efficient inventory management processes.
  • Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Supervised 5-8 pharmacy technicians and coordinated day-to-day assignments.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Education

Ed. & Deaf Studies -

Lamar University
Beaumont, TX
01.2014

BS - Interdisciplinary Studies

University of Houston
Houston, TX
01.2001

Skills

  • Leadership
  • Teaching
  • Time management
  • Regulatory reporting
  • Communication skills
  • Customer service
  • Data entry
  • Organization skills

Certification

  • Pharmacy Technician
  • October 2018

Section name

Authorized to work in the US for any employer

Timeline

Senior Pharmacy Technician

Walgreens
06.2016 - Current

Sr. Pharmacy Technician

Walgreens Pharmacy
03.1993 - 08.2010

Receptionist

Crawford Construction

BS - Interdisciplinary Studies

University of Houston

Ed. & Deaf Studies -

Lamar University

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