Cassandra Duncan
Bardstown,KY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Surgery Scheduling Coordinator
Flaget Obstetrics And Gynecology RHC
Bardstown, KY
10.2016 - Current
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for 5 OBGYN and General Surgeons.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Managed office bookkeeping with insurance billing and patient payments.
- Trained new front desk team members on company procedures, customer service and issue resolution.
- Office internal affairs and retention.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints.
- Completed short-term disability and FMLA claim forms.
Medical Biller, Accounts Receivable
Conifer Health
Louisville, KY
09.2015 - 10.2016
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Liaised between patients, insurance companies, and billing office.
Insurance Follow Up/Collections Specialist
Baptist Health
Louisville, KY
02.2014 - 09.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Researched and resolved complex medical claims issues to support timely processing.
- Identified and resolved discrepancies between patient information and claims data.
- Followed up on denied claims to verify timely patient payment and resolution.
- Responded to correspondence from insurance companies.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Loan Servicing Specialist
KHESLC
Louisville, KY
02.2013 - 02.2014
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Negotiated loan terms and conditions with customers to secure best deal.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Customer Service Representative
Parallon
Louisville, KY
06.2008 - 01.2013
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Verified patient insurance coverage and benefits for medical claims.
- Managed large volume of medical claims on daily basis.
- Followed up on denied claims to verify timely patient payment and resolution.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Education
No Degree - Medical Coding
University of Louisville
Louisville, KY09.2007
Skills
- Following Up with Patients
- Timely Processing
- Answer Telephones
- Educating Patients
- Data Entry Software
- Scheduling Tests and Procedures
- Computer Proficiency
- Schedule Coordination
- EHR Systems Expertise
- Insurance Information Collection
- Surgical Procedures
- Payment Scheduling and Collection
- Adaptable and Flexible
- Obtaining Authorizations
- Exceptional Attention to Detail
- Team Goals
- Office Coordination
- Checking in Patients
- Complex Problem-Solving
- CPT Coding
- Payment Collection
- Front Office Operations
- Teamwork and Collaboration
- Patient Relations
- Organization and Time Management
- Calendar and Appointment Management
- Pre-Authorization Management
- Clerical Support
- Insurance Authorizations
- Office internal affairs and retention
- Office space harmony
- Team Building
- Project Management
- Correspondence Writing
- Patient Eligibility Requirements
- Transportation Assistance
- Staff Leadership
- EMR Updating
- Facility Coordinating
- Schedule Patients
Timeline
Surgery Scheduling Coordinator
Flaget Obstetrics And Gynecology RHC
10.2016 - Current
Medical Biller, Accounts Receivable
Conifer Health
09.2015 - 10.2016
Insurance Follow Up/Collections Specialist
Baptist Health
02.2014 - 09.2015
Loan Servicing Specialist
KHESLC
02.2013 - 02.2014
Customer Service Representative
Parallon
06.2008 - 01.2013
No Degree - Medical Coding
University of Louisville