Job Search Status
Open to workDesired start date: Immediately
Open To Work
Cassie Fisher
Houston,Texas
Work Preference
Summary
Dynamic professional with a proven track record at Alcon, excelling in assembly and production of medical devices. Demonstrated exceptional problem-solving and attention to detail, ensuring compliance with stringent quality standards. Skilled in optimizing workflows and enhancing team performance, fostering a collaborative environment that drives operational success.
Overview
7
7
years of professional experience
Work History
Assembler
Alcon
09.2023 - 08.2025
- Assembled medical devices following stringent quality control standards.
- Operated specialized machinery for component assembly and packaging.
- Collaborated with team members to optimize workflow efficiency.
- Conducted routine inspections to ensure adherence to safety protocols.
Customer Service Representative
CVS Distribution Center
01.2020 - 03.2022
- Provided exceptional customer support through effective communication and active listening.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to enhance satisfaction.
- Maintained accurate records of customer interactions in CRM system, ensuring data integrity.
- Developed strong relationships with customers, fostering loyalty through personalized service efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Support Staff Specialist
Core Competencies LLC
01.2019 - 12.2021
- Coordinated support initiatives to enhance operational efficiency and streamline service delivery.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
- Analyzed workflow procedures, identifying areas for improvement to optimize team performance.
- Facilitated communication between departments, ensuring alignment on project goals and timelines.
Education
Associate of Science - Early Childhood Care And Education
Hinds Community College
Raymond, MS12-2017
Skills
- Assembly and production
- Problem-solving
- Attention to detail
- Repetitive work
- Visual inspection
- Workplace safety
- Time management
Timeline
Assembler
Alcon
09.2023 - 08.2025
Customer Service Representative
CVS Distribution Center
01.2020 - 03.2022
Support Staff Specialist
Core Competencies LLC
01.2019 - 12.2021
Associate of Science - Early Childhood Care And Education
Hinds Community College
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