Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassie Fluaitt

Rockford,IL

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Manager position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead

ABM
01.2020 - Current
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

Customer Service Representative

APAC
06.2010 - 03.2012
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.


Crew Member

McDonalds
06.2008 - 08.2010
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.

Education

High School Diploma -

Auburn Highschool
Rockford, IL
06.2010

Skills

  • Performance Monitoring
  • Regulatory Compliance
  • Complaint Resolution
  • Decision Making
  • Inventory Control
  • Time Management
  • Task Delegation
  • Product and Service Knowledge
  • Project Management Abilities
  • Orientation and Training
  • Team Motivation
  • Policy enforcement

Certification


  • Frontline Essentials Leadership, ABM - April 2023-August 2023

Timeline

Lead

ABM
01.2020 - Current

Customer Service Representative

APAC
06.2010 - 03.2012

Crew Member

McDonalds
06.2008 - 08.2010

High School Diploma -

Auburn Highschool
Cassie Fluaitt