Cassie Frankel
Greenacres
Summary
Highly-motivated professional with a desire to take on new challenges and surpass goals. Possess strong work ethic, adaptability, exceptional interpersonal and customer service skills while working efficiently unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Payment Analyst
Medsrv
Chattanooga
07.2024 - Current
- Investigated discrepancies in payment processing and resolved issues promptly.
- Analyzed payment transactions to ensure compliance with industry standards.
- Collaborated with cross-functional teams to enhance payment systems efficiency.
- Collaborated with team members to develop training materials for new payment procedures.
Guest Service Associate
European Wax Center
Tamarac
07.2023 - 07.2024
- Greeted guests upon arrival and checked them in to their accommodations.
- Maintained a neat, clean, and organized front desk area at all times.
- Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary
Nanny
TOC, LLC
Boynton Beach
08.2022 - 05.2023
- Assisted children with daily activities, such as dressing, bathing, and feeding
- Monitored the children's playtime to ensure safety and wellbeing
- Transported children to school, extracurricular activities, and appointments
- Performed light housekeeping duties related to childcare such as laundry or meal prep
Hostess
Rosewater Rooftop at Hilton
Delray Beach
01.2021 - 08.2022
- Greeted guests warmly upon arrival, seating them promptly. Verified reservations
- Assisted in preparing the restaurant for opening and closing shifts
- Managed the waiting list, ensuring that all parties were seated in a timely manner
Hostess/Server
Hard Rock Cafe
Hollywood
03.2021 - 12.2021
- Greeted guests warmly upon arrival, seating them promptly
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Inspected food presentation prior to bagging to ensure it met quality standards
- Provided quality customer service throughout all interactions with guests
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Sales Associate/Cashier
PetSmart
Lauderhill
11.2020 - 05.2021
- Provided accurate information about products, prices and services
- Maintained up-to-date knowledge of store merchandise and policies
- Restocked shelves as needed to ensure sufficient inventory levels
- Performed cashier duties: Cash payments, issued receipts, counted cash and issued change
Party Host/Cashier
Filippos Indoor Playground
Sunrise
08.2018 - 11.2020
- Supported guests during events by answering questions and resolving concerns promptly
- Greeted guests and shared essential party information to enhance their experience
- Maintained cleanliness of venue areas throughout the party to ensure a safe and enjoyable environment
- Ensured venue areas were kept clean throughout the duration of the party
Education
Medical Billing and Coding Specialist - Formal Required Training
Florida Technical College
Pembroke Pines, FLSkills
- Insurance Verification
- Claims Processing
- Medical Billing & Records
- Payment processing
- ICD-10 & HCPCS Coding
- Payment reconciliation
- Cash Handling
- Medical Laws/Ethics
- Teamwork and Collaboration
- Customer Service
Certification
- National Certified Insurance and Coding Specialist, NCCT, 03/28/24
- Industrial Certification in Health Sciences
Timeline
Insurance Payment Analyst
Medsrv
07.2024 - Current
Guest Service Associate
European Wax Center
07.2023 - 07.2024
Nanny
TOC, LLC
08.2022 - 05.2023
Hostess/Server
Hard Rock Cafe
03.2021 - 12.2021
Hostess
Rosewater Rooftop at Hilton
01.2021 - 08.2022
Sales Associate/Cashier
PetSmart
11.2020 - 05.2021
Party Host/Cashier
Filippos Indoor Playground
08.2018 - 11.2020
Medical Billing and Coding Specialist - Formal Required Training
Florida Technical College