Cassie Freeman
Huntington Beach,CA
Summary
Highly dependable and experienced Administrative Professional, offering expertise in customer service, schedule coordination and travel planning. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
17
17
years of professional experience
Work History
Supervisor/Manager
PIMCO
01.2019 - Current
- Manage a team of over 20 administrative professionals, evaluating performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Hire, train and coordinate individual duties after careful evaluation of each employee's skill level and knowledge.
- Develop, review and improve administrative systems, policies and procedures.
- Analyze and solve multi-faceted problems that effect executive leaders and business initiatives.
- Build highly-efficient administrative team through ongoing coaching and professional development opportunities.
Senior Coordinator
PIMCO
01.2017 - 12.2018
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Assisted with onboarding of new employees by providing training and development resources.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Coordinator
PIMCO
01.2015 - 12.2017
- Lead trainer on company travel & expense reimbursement process for all incoming new hires
- Updated and implemented best practices for expense reimbursement approvers, conducting regular meetings to inform of reimbursement platform changes and to maintain approver consistency
- Oversaw global team responsible for setting up new employee email and application access, working with Cybersecurity to maintain firm compliance
Administrative Assistant
PIMCO
10.2009 - 12.2014
- Supported team of 4 executives with demanding schedules, domestic/international travel and client interactions
- Processed monthly expense reimbursement and corresponding credit card reconciliations
- Organized conference sponsorship logistics, including contracts, marketing materials and promotional items
- Assisted with the creation of new employee email and application access
- Compiled and communicated client swaption requests for audits
- Reviewed and approved expense reports up to $15k
- Provided Concur Travel and Expense training to new hires
- Coordinated departmental office moves
Executive Assistant
Ripe Digital Entertainment
08.2008 - 07.2009
Office Manager
Ripe Digital Entertainment
04.2008 - 08.2008
- Managed travel for 5 executives
- Scheduled meetings for VP of Acquisitions and Director of Programming
- Provided back up support for CEO and EVP, Business Operations
- General administrative duties for executive level employees
- Assisted events coordinator with all aspects of events (ie
- Vendors, guest list management, logistics)
- Responsible for expense and reimbursement reports for various employees
- Provided back up support for receptionist
- Responsible for ordering and maintaining supplies for 40+ employees
- Trained new receptionists
- Managed design and stock of all promotional items
Administrative Assistant
Hannouche & Kang Architects
08.2006 - 04.2008
- Provided friendly customer service to clients
- Answered multiple telephone lines
- Responsible for various administrative duties throughout the office
- Worked frequently with Outlook, Excel and Word
- Provided support to other departments (HR, Marketing, Accounting) as needed
- Coordinated travel arrangements for all employees
- Created marketing PowerPoint presentations
Education
Bachelor of Arts - Elementary/Special Education
Providence College
Providence, RI05.2006
Skills
- Time Management
- Business Correspondence
- Travel Planning
- Database Administration
- Multi-Line Phone Systems
- Project Management
- Policy Development and Enforcement
- Leadership
- Performance Tracking and Evaluations
- Staff Development and Training
- Computer Skills: Microsoft Office Word, PowerPoint and Excel, Adobe Acrobat, WebEx, Concur, CRM
Timeline
Supervisor/Manager
PIMCO
01.2019 - Current
Senior Coordinator
PIMCO
01.2017 - 12.2018
Coordinator
PIMCO
01.2015 - 12.2017
Administrative Assistant
PIMCO
10.2009 - 12.2014
Executive Assistant
Ripe Digital Entertainment
08.2008 - 07.2009
Office Manager
Ripe Digital Entertainment
04.2008 - 08.2008
Administrative Assistant
Hannouche & Kang Architects
08.2006 - 04.2008
Bachelor of Arts - Elementary/Special Education
Providence College
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