Healthcare vice president with extensive operations management experience, specializing in patient safety, risk management, and corporate compliance. Demonstrated success in developing and implementing solutions that improve organizational performance. Recognized for leadership in promoting collaboration and inclusivity to meet strategic objectives.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Vice President Quality, Compliance, & Risk Management
Bridgeway Inc.; Human Services Professionals
Galesburg, IL
09.2022 - Current
Guided integration of quality management systems, compliance, risk management, and loss prevention initiatives to enhance customer service outcomes.
Directed strategic initiatives to enhance organizational performance and customer satisfaction.
Developed training programs to mentor junior staff and enhance team capabilities.
Monitored industry regulations to ensure compliance across all operational areas.
Developed and executed strategic plans to support the vision of the organization.
Identified problems and implemented solutions to better streamline operations.
Championed system-wide activities to improve clinical outcomes and optimize resource utilization.
Served as OIG Liaison, providing administrative nursing support to ensure regulatory compliance.
Registered Nurse
Unity Point Peoria, IL
Peoria, IL
03.2022 - 08.2022
Managed care for 4-6 patients per assignment in a 25-bed unit, focusing on pre- and post-surgical, cardiac, and respiratory cases utilizing nursing process of assessment, planning, interventions, implementation, and evaluation.
Chief Nursing & Quality Officer
Galesburg Cottage Hospital
Galesburg, IL
04.2021 - 10.2021
Oversaw Nursing and Quality Operations, including Emergency Services and Acute Inpatient Units.
Implemented care standards aligned with state and federal guidelines for comprehensive patient care.
Created nurse retention programs, established compensation structures, and managed nursing budgets.
Cultivated effective nurse-physician relationships to enhance collaboration and patient outcomes.
Executed continuous improvement strategies in patient care, reducing readmission and mortality rates.
Reviewed documentation while investigating complaints from patients, families, and Medical Staff.
Streamlined nursing staffing ratios based on acuity, promoting teamwork and resource allocation.
Led Survey Preparedness Team, ensuring compliance with accreditation and regulatory standards.
Conducted regular audits to ensure compliance with quality standards.
Developed and implemented quality assurance policies and procedures.
Collaborated with departments to identify areas for process improvement.
Evaluated patient feedback to enhance service delivery and care quality.
Maintained accurate records of quality assessments and compliance activities.
RN Case Manager - Weekend On-Call
Beacon of Hope Hospice
Galesburg , IL
12.2020 - 04.2021
Delivered, coordinated, and executed home health and hospice care to patients by applying nursing process of assessment, planning, interventions, implementation, and evaluation while collaborating with various specialties and social service resources to ensure quality medical care.
Chief Quality Officer, Facility Privacy Officer
Galesburg Cottage Hospital
Galesburg, IL
06.2016 - 12.2020
Oversaw all Quality Operations for acute and long-term care areas, including Infection Control and Risk Management.
Implemented continuous improvement strategies for patient care, reducing readmission and mortality rates through collaboration with Case Management.
Prepared quality of care cases for peer review and presented findings to Medical and Surgical Care Committee and Board of Trustees.
Led Emergency Management Team during COVID-19, ensuring timely implementation of guidance from IDPH and CDC.
Collaborated with Infection Control Practitioner to effectively manage outbreak contact tracing across care continuum.
Facilitated surveys and audits, developed corrective plans for Joint Commission, CMS, and Illinois Department of Public Health.
Presented data analysis on quality metrics and process improvements to internal leadership and Board of Trustees.
Completed privacy investigations in coordination with Human Resources and federal entities to resolve breaches.
Risk Manager/Patient Safety Officer
Galesburg Cottage Hospital
Galesburg, IL
02.2008 - 01.2016
Facilitated Common Cause Analysis (CCA) using a structured three-meeting model with leadership support.
Developed and monitored Performance Improvement Plans resulting from CCA and Risk Management investigations.
Ensured compliance with patient safety regulations through policy updates aligned with national standards.
Conducted educational sessions on patient safety across the organization based on risk assessment findings.
Completed annual FMEAs for high-risk processes, including fall prevention and medication administration.
Collaborated with Chief Quality Officer to implement High Reliability Organization initiatives focused on zero harm.
Prepared quality of care cases for peer review and presented findings to medical committees and trustees.
Supported leadership during Joint Commission, IDPH, and CMS visits by participating in hospital-wide surveys.
Registered Nurse
Galesburg Cottage Hospital
Galesburg, IL
01.2006 - 01.2008
Assessed, planned, implemented and evaluated nursing care for assigned patients.
Administered medications according to established protocols and guidelines.
Monitored vital signs and reported changes to healthcare teams promptly.
Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Utilized critical thinking skills to assess clinical situations quickly and accurately.
Educated patients and families on health management and recovery plans.
Documented patient information accurately in electronic health records systems.
Mentored new nursing staff on best practices and clinical procedures.
Assembler, Supervisor of Assembly, Lean Sigma Internal Change Consultant
Matag Refrigeration
Galesburg, IL
01.1989 - 01.2004
Education
Bachelor of Science - Nursing
Capella university
01.2019
Associate Degree - Nursing
Carl SAndburg community college
01.2006
Skills
Quality management
Risk assessment
Regulatory compliance
Strategic planning
Continuous improvement
Patient care standards
Data analysis
Process optimization
Team leadership
Effective communication
Performance measurement
Customer service
Critical thinking
Rules and regulations
Results-driven
Performance monitoring
Certification
BLS
ACLS
Registered Nurse, Illinois, Active
Registered Nurse, Iowa, Active
Affiliations
Wife, Mother and Grandmother of three
Avid gardner and canning specialist
Beach lover and scuba diver
Board Membership
Galesburg Hospital Ambulance Services
References
References available upon request.
Timeline
Vice President Quality, Compliance, & Risk Management
Bridgeway Inc.; Human Services Professionals
09.2022 - Current
Registered Nurse
Unity Point Peoria, IL
03.2022 - 08.2022
Chief Nursing & Quality Officer
Galesburg Cottage Hospital
04.2021 - 10.2021
RN Case Manager - Weekend On-Call
Beacon of Hope Hospice
12.2020 - 04.2021
Chief Quality Officer, Facility Privacy Officer
Galesburg Cottage Hospital
06.2016 - 12.2020
Risk Manager/Patient Safety Officer
Galesburg Cottage Hospital
02.2008 - 01.2016
Registered Nurse
Galesburg Cottage Hospital
01.2006 - 01.2008
Assembler, Supervisor of Assembly, Lean Sigma Internal Change Consultant
Assistant Manager, Skills Development Specialist at Institute for Human Resource Professionals (IHRP)Assistant Manager, Skills Development Specialist at Institute for Human Resource Professionals (IHRP)