CASSIE GIBSON
Recruiter
Dubuque,IA
Summary
I’m an Executive Recruiter with 5+ years of experience connecting companies with talented professionals across manufacturing, engineering, skilled trades, and leadership. I work with clients and candidates throughout the recruiting process, from sourcing and interviewing to making the right connection. I specialize in finding hard-to-reach and passive candidates while building strong relationships along the way.
Overview
12
12
years of professional experience
Work History
Executive Recruiter
Express Employment Professionals
Dubuque, IA
03.2021 - Current
- Proactively source passive candidates through LinkedIn, email outreach, cold calling, and job board searches.
- Consistently engage in 30+ candidate phone calls and hold 2-3 client meetings on a weekly basis.
- Conduct 5-10 candidate interviews and meticulously perform 15-20 reference checks every week.
- Foster and sustain strong client relationships, ensuring exceptional service.
- Efficiently handle 8-10 active job orders weekly, maintaining a high level of productivity.
- Oversee social media accounts on Facebook and LinkedIn, as well as the company website.
- Manage job postings on platforms such as Indeed and Access Dubuque.
Bond Specialist
Cottingham & Butler
Dubuque, IA
03.2021
- Timely submission of requests.
- Proficiently managed the principal's business and personal financial matters.
- Precisely executed bond documents for both the principal and Obligee.
- Authenticated documents by signing and affixing official seals to Power of Attorney forms.
Account Service Representative
Cottingham & Butler
Dubuque, IA
03.2021
- Effectively addressed customer service needs with efficiency and efficacy.
- Generated business by handling numerous call-in inquiries, successfully completing applications, and issuing policies.
- Responsively handled customer inquiries and requests related to insurance products.
- Cultivated profitable relationships with both existing and new customers.
- Demonstrated an ability to consistently collect monthly premiums exceeding $200,000.
Customer Service Representative
Cottingham & Butler
Dubuque, IA
08.2017 - 10.2017
- Delivered exceptional customer service by providing valuable information to clients.
- Ensured precise follow-up procedures for referrals, eligibility, and payment matters.
- Managed 100+ incoming calls, transferring and holding as necessary.
- Held responsibility for resolving client issues and diligently monitored account activities.
- Effectively executed 100+ requested policy and account changes.
Administrative Assistant
Dubuque Insurance Services
Dubuque, IA
11.2014 - 08.2017
- Delivered exceptional customer service, offering comprehensive information to assist clients.
- Exhibited meticulous follow-up procedures concerning referrals, eligibility, and payment matters.
- Efficiently managed phone calls, including answering, transferring, and placing calls on hold.
- Held accountable for resolving client concerns and actively monitoring account activities.
- Effectively implemented requested policy and account changes.
Education
Master of Management - Communication
University of Dubuque
01.2020
Bachelor of Arts - Business Administration and Human Resource Management
University of Dubuque
01.2019
Skills
- Proficiency in MS Office suite (Word, Excel, PowerPoint)
- Adaptability
- Problem-solving
- Communication skills
- Multitasking
- Focus
- Goal orientation
- Handling multi-line phone systems
- Social media management
- Event planning
Timeline
Executive Recruiter
Express Employment Professionals
03.2021 - Current
Bond Specialist
Cottingham & Butler
03.2021
Account Service Representative
Cottingham & Butler
03.2021
Customer Service Representative
Cottingham & Butler
08.2017 - 10.2017
Administrative Assistant
Dubuque Insurance Services
11.2014 - 08.2017
Master of Management - Communication
University of Dubuque
Bachelor of Arts - Business Administration and Human Resource Management
University of Dubuque