Cassie Glaspie
Tulsa,OK
Summary
Reliable school bus driver with over three years of experience in ensuring student safety and managing route communications. Known for strong attention to detail and fostering positive relationships with students and parents.
Overview
12
12
years of professional experience
Work History
School Bus Driver
Tulsa Public Schools
Tulsa, OK
09.2020 - Current
- Ensured student safety during transportation, adhering to established safety protocols and procedures.
- Monitored student behavior on buses, fostering a safe and respectful environment.
- Conducted pre-trip inspections of buses to maintain operational readiness and compliance with regulations.
- Communicated effectively with students and parents regarding route changes and schedules.
Customer Service Specialist
HSBC
Tulsa Oklahoma
10.2014 - 03.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Daniel Webster High School
Tulsa OklahomaSkills
- Dependability
- Defensive driving techniques
- Communication skills
- Dependability
- Behavior management
- Incident reporting
- School bus operation
- Student safety protocols
Timeline
School Bus Driver
Tulsa Public Schools
09.2020 - Current
Customer Service Specialist
HSBC
10.2014 - 03.2016
High School Diploma -
Daniel Webster High School