Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cassie Glueck

OH

Summary

Dynamic Certified Pharmacy Technician with a proven track record at Costco Wholesale Corp, excelling in medication dispensing and insurance billing. Recognized for enhancing patient care through exceptional customer service and meticulous attention to detail, contributing to improved patient adherence and streamlined pharmacy operations. Committed to maintaining compliance with HIPAA regulations and fostering team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Costco Wholesale Corp
06.2024 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Pharmacy Technician

Giant Eagle
08.2021 - 06.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Call Center Representative

Maximus Federal Services
03.2021 - 07.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Apprentice Optician

Downtown Vision Center
05.2020 - 03.2021
  • Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
  • Promoted store loyalty programs to encourage repeat business from satisfied customers seeking routine services or new eyewear purchases.
  • Collaborated with team members to create promotional materials for new products or seasonal sales events.
  • Streamlined appointment scheduling process through effective organization methods that maximized productivity within the clinic.
  • Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
  • Took measurements such as pupillary distance, ocular center and segment heights.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.

Education

High School Diploma -

Avon High School
Avon, OH
05-2016

Skills

  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Team collaboration
  • Pharmaceutical calculations
  • Prescription interpretation
  • Empathy and patience
  • Verbal and written communication
  • Microsoft Excel

Certification

  • CPhT - Certified Pharmacy Technician

Languages

English

Timeline

Certified Pharmacy Technician

Costco Wholesale Corp
06.2024 - Current

Pharmacy Technician

Giant Eagle
08.2021 - 06.2024

Call Center Representative

Maximus Federal Services
03.2021 - 07.2021

Apprentice Optician

Downtown Vision Center
05.2020 - 03.2021

High School Diploma -

Avon High School

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