Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Hamm

Pearland

Summary

Dynamic professional with a proven track record in customer service excellence and cash handling, honed at Chicken Salad Chick and other notable employers. Skilled in fostering customer loyalty and enhancing team performance through effective collaboration and mentorship. Demonstrates exceptional work ethic, integrity, and a commitment to achieving company goals, ensuring operational efficiency and high customer satisfaction.

Overview

6
6
years of professional experience

Work History

Cashier/drive Thru

Chicken Salad Chick
11.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Lead Juicer

Clean Juice
01.2023 - 09.2023
  • Trained new employees in proper juicing techniques, resulting in a more consistent product quality.
  • Upheld brand reputation through consistently delivering exceptional customer experiences while adhering to quality standards and operational guidelines.
  • Assisted in budget development by providing accurate data on ingredient costs, labor expenses, and sales projections.
  • Consistently achieved high-quality products by regularly calibrating equipment and maintaining proper settings for optimal performance.

Shutterfly Preschool Photographer

Shutterfly/Lifetouch
02.2022 - 12.2022
  • Maintained timely communication with schools regarding scheduling, logistics, and any specific requirements or requests prior to each session.
  • Assisted in marketing efforts by creating promotional materials featuring high-quality images from previous sessions.
  • Adapted photography techniques to accommodate the unique personalities and comfort levels of each child being photographed.
  • Contributed to the success of school events such as graduation ceremonies, performances, and fundraisers through skilled photography services.
  • Maximized photo sales by offering attractive packages tailored to each family''s needs and preferences.
  • Enhanced photo quality by utilizing professional equipment and editing software to create visually appealing images.
  • Ensured client satisfaction by providing exceptional customer service and addressing any concerns promptly.
  • Improved overall efficiency of the photography process by constantly updating equipment, software, and techniques.
  • Maintained a safe environment for children while photographing them in a variety of settings, both indoors and outdoors.
  • Offered image proofs to help clients choose best photos from shoot.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

Waitress/key Holder

Busy Bee Cafe
07.2019 - 01.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, such balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.

Education

Associates - Welding

San Jacinto College
Pasadena, TX

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management

Timeline

Cashier/drive Thru

Chicken Salad Chick
11.2023 - Current

Lead Juicer

Clean Juice
01.2023 - 09.2023

Shutterfly Preschool Photographer

Shutterfly/Lifetouch
02.2022 - 12.2022

Waitress/key Holder

Busy Bee Cafe
07.2019 - 01.2021

Associates - Welding

San Jacinto College

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Cassie Hamm