Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

CASSIE HEAP

Cedar Hills,UT

Summary

Experienced Late-Stage Collector 3 with a strong track record at Prestige Financial, extensive knowledge in collections, conflict resolution, and payment negotiation, seeking to continue growing professionally by contributing to team development and contributing to growth in the company.

Overview

22
22
years of professional experience

Work History

Senior Account Manager

Prestige Financial
Draper, UT
01.2014 - Current
  • Late-stage collections to save loss and help accounts severely delinquent get current and maintain monthly payments.
  • Cultivated strong customer relationships through effective communication and problem resolution.
  • Executed payment plan negotiations, skip tracing, and post-dating payment arrangements, repayment plans.
  • Established performance goals and benchmarks for accurate portfolio projections.
  • Demonstrated comprehensive knowledge of company policies and compliance regulations.
  • Maintained efficient workflows to meet companies' expectations.
  • Assisted with new hire trainees through Prestige mentor programs and, as needed over the years at AVP's request, answered questions, provided coaching, feedback, and side-by-side training.
  • I worked with the innovations team to help determine collection strategies.

Store Franchise Owner, Trainer, HR Manager

KID TO KID
West Valley, UT
01.2004 - 01.2014
  • Identified individual employee training needs, weaknesses, and strengths; developed a jointly agreed-upon correction plan.
  • Provided ongoing training for new and existing hires. Oversaw the floor and operations of the store.
  • Wrote job descriptions as necessary, and monitored performance evaluations.
  • Extensive training experience, and assisted in writing training manuals for the corporate office.
  • Trained and coached all employees in sales, customer service, cash flow, inventory control, practices, and compliance laws.
  • Extensive training on safety recalls and consumer protection laws.
  • Oversaw all employee performance and evaluations, as well as motivating and placing employees in positions where they could best succeed.
  • Excellent leadership, organizational, and conflict/resolution skills.
  • Excellent work ethic, leadership skills, interpersonal skills, communication skills, and organizational skills.
  • Developed and maintained strong business relationships. Thorough knowledge of compliance and industry legislative laws.

Education

Associates Degree -

Utah Valley University
UT
01.2004

Skills

  • Collections management
  • Payment negotiation
  • Customer relationship management
  • Regulatory compliance
  • Portfolio oversight
  • Performance evaluation
  • Conflict resolution
  • Employee development
  • Effective communication
  • Problem solving
  • Organizational skills
  • Team leadership
  • Workflow optimization

Accomplishments

  • Top collector awards, 10 year employee with Prestige, Collector 1, 2, and 3. Hit numerous objectives.
  • Involved in several fundraiser events, donated to numerous charities within Prestige and previous employer donated weekly to Big brothers Big sisters program and recognized as a sponsor.
  • Business was awarded Best in State in 2009 and 2011 .

References

References available upon request.

Timeline

Senior Account Manager

Prestige Financial
01.2014 - Current

Store Franchise Owner, Trainer, HR Manager

KID TO KID
01.2004 - 01.2014

Associates Degree -

Utah Valley University

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