Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Henault

Corinth,TX

Summary

Accomplished Sales Representative with solid sales history and in-depth Utilities experience. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories.

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

WESCO
Lewisville, Texas
08.2019 - Current
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications
  • Set up new accounts, established customer credit, and set up payment methods
  • Wrote sales contracts for orders obtained and submitted orders for processing
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals

Office Manager

DANCAN PEST CONTROL
Lewisville, Texas
06.2019 - 08.2019
  • Schedule daily appointments and new sales for technicians and sales professionals
  • Answer all inbound calls and handle accordingly
  • Organize, schedule and audit all daily routes for service experts
  • Transform leads into productive business outcomes; manage and close existing deals while cultivating, qualifying and developing new opportunities
  • Initiate and maintain customer care and retention programs and follow up on accounts
  • Oversee and manage administrative staff and functions
  • Collection efforts via telephone, email and mail
  • Maintain job culture and atmosphere for optimal team environment

Office Manager

ARROW EXTERMINATORS
Denton, Texas
07.2018 - 06.2019
  • Oversee and manage administrative staff and functions
  • Comply with state and federal regulations, company policies, procedures and guidelines
  • Provide initial and ongoing training to administrative staff
  • Audit all data entry into PestPac software system for quality assurance
  • Confer with customers by telephone, email and mail, acting as point of contact for escalated customer resolution
  • Process daily deposits, including posting payments, balancing, handling cash, checks, money orders and web payments

Customer Care Team Leader

MOXIE PEST CONTROL
Irving, Texas
07.2016 - 07.2018
  • Collection efforts via telephone, email and mail while configuring custom billing options as necessary
  • Invoice services rendered
  • Manage 3rd party collection process
  • Enter new services into PestPac software system
  • Schedule daily appointments and new sales for technicians and sales professionals, Create and maintain high quality, happy and positive work environment so that team members are inspired and motivated to perform at their highest level
  • Organize, schedule and audit all daily routes for field experts
  • Assign follow up quality assurance calls to customer care department and review to ensure that tasks are being completed in timely manner
  • Resolve escalated or dissatisfied customer calls, completing follow ups if necessary
  • Being available for team members who experience work and/or personal problems, providing appropriate coaching, counseling, direction and resolution
  • Assist department manager with daily operations and trainings within call center

Office Manager

INVISIBLE FENCE BRAND
Lewisville, Texas
12.2015 - 07.2016
  • Manage Reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image
  • Serve as point person for maintenance, mailing, shopping, supplies, equipment, bills and errands
  • Organize and schedule meetings and appointments
  • Responsible for company’s day to day operations
  • Implementing and maintaining procedures/office administrative systems

Service Coordinator

MALIN INTEGRATED HANDLING SOLUTIONS
Addison, Texas
05.2014 - 12.2015
  • Receive inbound service calls and obtain needed information so that work orders can be accurately opened
  • Open work orders directly into business operating system and update status code and notes as changes occur
  • Utilize GPS and call priority to dispatch technicians to customer locations
  • Utilize reports to schedule all scheduled maintenance so that each is completed by their due dates to ensure expectations are met
  • Monitor and manager WIP (Work in Progress) by updating work order notes and utilizing appropriate status codes
  • Bill technicians time for daily work assignments and provide next day’s assignments before they finish their day

Administrative Assistant

DISTINCTIVE MARKETING IDEAS
Plano, Texas
04.2009 - 05.2014
  • Receive orders from clients and process purchase orders both domestically and overseas to secure best pricing for clients; provide clients with product ideas and quotes
  • Maintains professional and technical knowledge by attending supplier trade shows; exhibit client trade shows; establishing personal networks; participating in professional societies
  • Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

Education

Liberal Arts And General Studies

EASTFIELD COMMUNITY COLLEGE
Mesquite, TX
05.2001

Skills

  • Compelling presentations
  • Persuasive negotiator
  • Account acquisition
  • SXE & Proquote sales management software
  • Order management
  • Customer Relationship Management
  • Relationship building and management
  • Goals and performance
  • Superior organizational skills
  • Goal Setting
  • Client retention
  • Tenacious follow-up

Timeline

Inside Sales Representative

WESCO
08.2019 - Current

Office Manager

DANCAN PEST CONTROL
06.2019 - 08.2019

Office Manager

ARROW EXTERMINATORS
07.2018 - 06.2019

Customer Care Team Leader

MOXIE PEST CONTROL
07.2016 - 07.2018

Office Manager

INVISIBLE FENCE BRAND
12.2015 - 07.2016

Service Coordinator

MALIN INTEGRATED HANDLING SOLUTIONS
05.2014 - 12.2015

Administrative Assistant

DISTINCTIVE MARKETING IDEAS
04.2009 - 05.2014

Liberal Arts And General Studies

EASTFIELD COMMUNITY COLLEGE

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Cassie Henault