Cassie Henderson
Amelia
Summary
Dynamic and results-oriented professional with a proven track record, adept in quality and exceptional customer service. Excelled in fast-paced environments, significantly enhancing productivity and guest satisfaction. Skilled in workflow management and problem resolution, demonstrating a keen attention to detail and analytical thinking.
Overview
3
3
years of professional experience
Work History
Carpenter Apprentice
Midwest Construction
08.2023 - Current
- Knowledgeable about safety procedures and operations
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Assisted with successful, time-sensitive renovations of various structures.
Shift Leader
Dunkin
09.2023 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Hotel Front Desk Receptionist
Candlewood Suites Hotel
06.2022 - 03.2023
- Resolved service-related problems and documented actions in system.
- Collected room deposits, fees, and payments.
- Developed and maintained positive relationships with guests for satisfaction.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
High School Diploma -
Bethel Tate Highschool
3420 OH-125 Bethel OH 4510601-2021
Skills
- Adaptive team player
- Material prepping
- Effective customer service
- Workflow management
- Attention to detail
- Problem resolution
- Analytical thinking
Timeline
Shift Leader
Dunkin
09.2023 - 08.2024
Carpenter Apprentice
Midwest Construction
08.2023 - Current
Hotel Front Desk Receptionist
Candlewood Suites Hotel
06.2022 - 03.2023
High School Diploma -
Bethel Tate Highschool
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