Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Henry

Shelbyville ,KY

Summary

Dynamic Asset Protection Investigator with proven expertise at Wal-Mart Supercenter in crime prevention and incident reporting. Enhanced security measures through advanced video surveillance and internal auditing, significantly reducing shrinkage rates. Strong collaborator, effectively training staff on loss prevention techniques while fostering a culture of vigilance and accountability.

Overview

25
25
years of professional experience

Work History

Asset Protection Investigator

Wal-Mart Supercenter
07.2023 - Current
  • Assisted investigations by gathering evidence and documenting findings for potential theft incidents.
  • Monitored surveillance systems to identify suspicious activities and ensure safety protocols were followed.
  • Collaborated with team members to analyze trends in loss prevention and recommend improvements.
  • Conducted routine audits of inventory to detect discrepancies and report findings promptly.
  • Supported training initiatives for staff on loss prevention techniques and security measures.
  • Engaged with law enforcement to provide necessary information during theft investigations as needed.
  • Developed reports summarizing investigation outcomes, contributing to strategic decision-making processes.
  • Researched industry best practices in asset protection, implementing insights into daily operations for enhanced security measures.
  • Patrolled store and staffed designated posts for visible security presence to customers and associates.
  • Initiated and led asset protection theft investigations following SOP.
  • Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
  • Evaluated the effectiveness of existing asset protection measures and recommended improvements to senior management based on industry trends and best practices.
  • Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
  • Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
  • Improved asset protection efforts by conducting thorough internal and external investigations.
  • Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
  • Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
  • Developed comprehensive case reports detailing investigation findings, which facilitated swift action by senior management.
  • Streamlined case management processes for increased efficiency in resolving incidents and reducing overall losses.
  • Utilized advanced analytical skills to identify patterns in suspicious activity, leading to more effective interventions against potential threats.
  • Reduced shrinkage rates by identifying areas of vulnerability within the organization and implementing targeted loss prevention strategies.
  • Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
  • Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
  • Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
  • Represented company in court proceedings to offer testimony and support.
  • Assisted fellow investigators in complex cases when needed, sharing expertise on specific tactics or technologies used in asset protection work.
  • Conducted regular audits of inventory control systems to identify discrepancies and initiate appropriate corrective actions.
  • Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
  • Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
  • Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.

Shipping and Receiving Manager

VOLTAGE ELECTRONICS
08.2018 - 05.2025
  • Oversaw daily shipping and receiving operations, ensuring compliance with safety and quality standards.
  • Managed inventory control processes using advanced warehouse management systems to enhance accuracy.
  • Trained and mentored staff on best practices in shipping, receiving, and inventory management techniques.
  • Streamlined workflows by implementing efficient packing and labeling procedures to reduce processing times.
  • Coordinated logistics with vendors and carriers to optimize delivery schedules and minimize delays.
  • Conducted regular audits of shipping practices to identify areas for improvement and enhance operational efficiency.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Reduced shipping errors by implementing a comprehensive quality assurance program.

Sales Associate

Target
10.2016 - 08.2018
  • Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
  • Assisted in inventory management by monitoring stock levels and coordinating replenishment efforts.
  • Trained new team members on sales techniques and product knowledge to enhance overall performance.
  • Implemented visual merchandising strategies to improve product presentation and drive customer engagement.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Food Service Worker

Tastee Foods
08.2002 - 01.2014
  • Oversaw daily food service operations, ensuring compliance with health and safety standards.
  • Trained new staff on food preparation techniques and customer service best practices.
  • Streamlined workflow processes to enhance efficiency in food assembly and delivery.
  • Implemented inventory management strategies to reduce waste and optimize stock levels.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Food Service Worker

McDonald’s
06.2000 - 07.2002

Education

Early Childhood Education Certification -

Campbellsville University
Campbellsville, KY

Skills

  • Video monitoring
  • Physical security
  • Incident reporting
  • Access control
  • Policy enforcement
  • Crime prevention
  • Internal auditing
  • Investigative techniques
  • Asset recovery
  • Evidence collection
  • Video surveillance proficiency
  • CCTV systems
  • Teamwork and collaboration

Timeline

Asset Protection Investigator

Wal-Mart Supercenter
07.2023 - Current

Shipping and Receiving Manager

VOLTAGE ELECTRONICS
08.2018 - 05.2025

Sales Associate

Target
10.2016 - 08.2018

Food Service Worker

Tastee Foods
08.2002 - 01.2014

Food Service Worker

McDonald’s
06.2000 - 07.2002

Early Childhood Education Certification -

Campbellsville University

Similar Profiles

CREATE PROFILE
Cassie Henry