Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cassie Heyd

Cadillac,Michigan

Summary

As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

9
9
years of professional experience

Work History

Assistant Manager/Design Consultant

VanDrie Home Furnishings
05.2021 - Current
  • Sales, payroll, leadership, customer service, home design, order management, opening/closing store, visual merchandising, multitasking, top salesperson for 3 years in Furniture in the Cadillac location.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Evaluated clients'' existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Team Leader

Goodwill Industries
10.2020 - 05.2021
  • Leadership, cashier, production, volunteer management,visual display, opening/closing store, management, driving sales results daily
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Store Manager

Bath and Bodyworks
04.2016 - 07.2020
  • Achieved Summit award in 2018 through proven sales results. Increased sales revenue by $250,000.00 while in the Store Management position.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

Bachelor of Science - Business Management

University of Phoenix
Phoenix
08.2016

Skills

  • Leadership
  • Customer Service
  • Microsoft Office
  • Sales
  • Problem Solving
  • Payroll
  • Management
  • Date Entry
  • Budgeting
  • Inventory Control
  • Team leadership
  • Customer service

Accomplishments

*Increased sales revenue and achieved Summit award through Bath and Bodyworks. First time achieved in 15 years for Cadillac store.


*Top salesperson at VanDrie Home Furnishings in the Cadillac location for 3 years.

Timeline

Assistant Manager/Design Consultant

VanDrie Home Furnishings
05.2021 - Current

Team Leader

Goodwill Industries
10.2020 - 05.2021

Store Manager

Bath and Bodyworks
04.2016 - 07.2020

Bachelor of Science - Business Management

University of Phoenix

Similar Profiles

CREATE PROFILE
Cassie Heyd