Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cassie Hill

Lawrenceville,GA

Summary

Program Specialist at Ricoh USA with strong project management and risk assessment skills. Demonstrated success in process optimization and operational efficiency improvements. Expertise in stakeholder engagement and technical documentation, leading cross-functional teams to meet project objectives. Recognized for delivering high-quality results and enhancing departmental performance.

Overview

12
12
years of professional experience

Work History

Executive Member

You Belong
Atlanta, GA
01.2021 - Current
  • Facilitated board meetings, ensuring productive discussions and effective decision-making processes.
  • Participated in the development and expansion of programs and services, ensuring alignment with organizational mission.
  • Navigated organizational change and transformation, ensuring adaptability and resilience in a dynamic environment.
  • Developed long-range plans for business growth, resulting in increase in annual sales.
  • Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
  • Guided organizational policy development and approval, setting standards for operations and conduct.
  • Provided strategic direction to the organization by setting goals and objectives.

Program Specialist

Ricoh USA
Atlanta, GA
01.2015 - Current
  • Developed and implemented comprehensive Quality Management Program for technical call center
  • Oversaw project management for pricing, negotiation, design, procurement, manufacturing, and system integration
  • Utilized project management methodologies to identify and mitigate risks throughout project lifecycles
  • Managed coordination of suppliers, vendors, and manufacturers for successful completion of Ricoh Systems
  • Took ownership of projects from initiation to completion with strong accountability
  • Created technical documentation including sequences of operations, P&IDs, and specifications to support projects
  • Communicated effectively with stakeholders, including clients and Senior Leadership, using excellent verbal and written skills
  • Analyzed processes for continuous improvement opportunities across operations

Project Lead

Ricoh USA
Atlanta, GA
01.2013 - Current
  • Coordinated resources and third-party vendors to execute project components efficiently
  • Ensured timely delivery of projects within defined scope and budget
  • Developed project scopes, objectives, and plans with input from relevant stakeholders
  • Managed client relationships and stakeholder communications to align expectations
  • Performed risk management to mitigate project risks effectively
  • Created workflows to prioritize projects and enhance operational efficiency
  • Submitted project deliverables, consistently meeting quality standards
  • Conducted regular meetings with key personnel to monitor progress and resolve issues

Education

B.S. - Marketing

University of Phoenix
Charlotte, North Carolina
07.2009

Skills

  • Program Development
  • Project management and analysis
  • Data analysis and business systems
  • User needs assessment
  • Cross-functional project integration
  • Process improvement and optimization
  • Attention to detail
  • Deadline management strategies
  • Service level agreement (SLA) oversight
  • Stakeholder engagement
  • SharePoint and Asana proficiency
  • Technical documentation skills
  • Risk assessment methodologies
  • Training development and quality assurance
  • Workflow design and implementation
  • Quality management

Accomplishments

  • 01/01/17, Awarded the Ricoh Way Award for exceptional assistance in launching a groundbreaking project.
  • 01/01/22, Recognized as the 2022 STAR Reward Winner for outstanding contributions and leadership.

Timeline

Executive Member

You Belong
01.2021 - Current

Program Specialist

Ricoh USA
01.2015 - Current

Project Lead

Ricoh USA
01.2013 - Current

B.S. - Marketing

University of Phoenix

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Cassie Hill