Cassie Hill
Bloomington,IN
Summary
Dynamic individual with hands-on experience in small and large animal care and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to providing exemplary animal care focusing on safety and respect.
Overview
19
19
years of professional experience
Work History
Barn Manager
Prairie Horse Farm
07.2020 - Current
- Manage daily barn operations, ensuring efficient workflow and optimal use of resources.
- Monitor overall health and well-being of 6 horses, paying attention to signs of concern, specifically Cushings, EPM, and asthma.
- Coordinate scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
- Maintain accurate records of each horse's medical history, vaccinations, and routine care schedules for easy reference.
- Oversee employee hiring, training, and scheduling.
- Developed a strong team culture through regular communication, feedback, and staff development opportunities.
Part-time/Fill in Assistant
DuWayne Animal Clinic
09.2019 - 07.2020
- Greeted clients in with friendliness and professionalism.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisting doctors on equine calls, including dentistry, x-rays, joint injections, vaccinations, etc.
- Assisting doctors in small animal appointments in the clinic
Herd Manager & Farm Experience Team Member
Holistic Riding Equestrian Therapy
07.2019 - 02.2020
- Overseeing the daily care of 12 therapy horses
- Feeding and administering medications
- Assisting Veterinarian, Farrier, and other professionals
- Planned, directed, delegated and performed daily chores for farm.
- Providing safe space for special needs children, volunteers, and animals.
- Participating in Farm Experience classes where we educate special needs children in various aspects of farm life.
Assistant Barn Manager
Glen Grove Equestrian Center
04.2018 - 03.2019
- Daily care of 60+ horse's including:
- Medication and treatment of any ill or injured horses
- Grooming/tacking including polo wrapping, standing wraps, lunging equipment, clipping (body and show), pulling manes, bathing, etc.
- Organizing daily routine and fellow co-workers
- Being an intermediary between boarders, veterinarians, farrier, and head trainer and owner
- Educating students on proper care of horses, focusing on safty.
- Instructing beginner and intermediate English (hunt seat) riding
Customer Service
Master Company, Inc
08.2015 - 04.2018
- Delivered excellent customer service by addressing client concerns promptly and professionally.
- Initial point of contact for phone calls, directing calls, and assisting customers with inquiries.
- Taking and processing orders, and organizing necessary paperwork to go to production.
- Implemented a system to monitor inbound orders to keep track of high-demand items.
- Building trusted and dependable relationships with new customers and ensuring their satisfaction and return.
Veterinary Assistant
Downers Grove Animal Hospital
01.2015 - 08.2015
- Provided customer service and veterinary assistance in a fast paced 4 doctor veterinary clinic.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Assisting with and performing medical procedures such as radiographs, ultrasounds, phlebotomy, IV catheters, intubation and anesthesia, and dispensing medication
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Secretary
Ocean State Equine Associates
11.2012 - 11.2014
- Client communications including; answering phones, booking appointments, and relaying messages, test results, and treatment plans.
- Customer service including; greeting clients, answering inquiries, and explaining medications and Doctor's notes.
- Customer education on subjects such as medications, diseases, vaccines, and treatments.
- Composing correspondence, charts, and gathering information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Veterinary Assistant
Downers Grove Animal Hospital
08.2006 - 06.2012
Horseback Riding Instructor
Normantown Trails Equestrian Center
10.2008 - 08.2011
- Educating students on proper care of horses, safety, tacking and untacking of horses
- Instructing beginner and intermediate English (hunt seat) riding and beginner dressage
- Assisting in the medication and treatment of any ill or injured horses
Education
Bachelor of Science - Equestrian Science
William Woods University
Fulton, MO12-2005
Skills
- Extensive animal care experience
- Self-directed
- Time management
- Scheduling coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Organizational skills
Personal Pet Experience
I have been lucky enough to grow up with a family who encouraged my love of animals I have been the proud pet parent to an array of wonderful animals. I was the long-term retirement home for my favorite horse from college until his passing a few years ago. I currently have a rescue mixed breed dog named Jax, as well as two cats (Bug and Cricket), and two horses (Harper and Hailey).
Additional Interests
- Reading
- Beekeeping
- Cooking/Baking
- Crochet & Crafting
- Photography
- Chickens
- Animal Rescue
Timeline
Barn Manager
Prairie Horse Farm
07.2020 - Current
Part-time/Fill in Assistant
DuWayne Animal Clinic
09.2019 - 07.2020
Herd Manager & Farm Experience Team Member
Holistic Riding Equestrian Therapy
07.2019 - 02.2020
Assistant Barn Manager
Glen Grove Equestrian Center
04.2018 - 03.2019
Customer Service
Master Company, Inc
08.2015 - 04.2018
Veterinary Assistant
Downers Grove Animal Hospital
01.2015 - 08.2015
Secretary
Ocean State Equine Associates
11.2012 - 11.2014
Horseback Riding Instructor
Normantown Trails Equestrian Center
10.2008 - 08.2011
Veterinary Assistant
Downers Grove Animal Hospital
08.2006 - 06.2012
Bachelor of Science - Equestrian Science
William Woods University