Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Cassie Hitt

Cassie Hitt

Colorado Springs,CO

Summary

Accomplished professional with 14 years of experience in customer service, management, sales, and marketing. Proven expertise in customer satisfaction, conflict resolution, and contract compliance. Demonstrated critical thinking, management, and multitasking abilities as a Sales Manager at Corbitt Cleaning. Confident that skills will significantly contribute to organization and eager to explore how qualifications align with needs. Thank you for considering application.

Overview

14
14
years of professional experience
2
2
Certification

Work History

Sales Manager

Corbitt Cleaning
06.2012 - 11.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Managed and motivated employees to be productive and engaged in work.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

Waitress

Canon Coffee Cafe
10.2009 - 06.2012
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Ensured operational efficiency through effective teamwork during peak business hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.

Manager/ Personal Trainer

Lincoln Park Fitness
12.2004 - 09.2009
  • Streamlined administrative processes for greater efficiency in client onboarding, billing, and recordkeeping.
  • Managed scheduling and staff assignments efficiently, ensuring optimal client coverage and trainer utilization.
  • Increased client referrals by establishing a comprehensive incentive program, rewarding existing clients for successful word-of-mouth marketing.
  • Fostered a positive gym environment that promoted community, inclusivity, and teamwork among staff and members alike.
  • Developed a strong team of personal trainers with regular training workshops, fostering professional growth and development.
  • Conducted regular facility inspections to ensure safety compliance and equipment maintenance standards were met at all times.
  • Consistently achieved monthly sales targets by effectively promoting personal training packages to prospective clients.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Assisted with marketing and promoting of classes and services.
  • Used music to motivate and energize classes.

Education

Associate In Business Management - Business Administration And Management

Pueblo Community College
Pueblo, CO
05.2018

Skills

  • Sales team training
  • Staff management
  • Goals and performance
  • Product knowledge
  • Excellent verbal and written communication
  • Positive and upbeat
  • Direct sales
  • Rapport and relationship building
  • Sales coaching
  • Persuasive negotiations
  • Business development and planning
  • Marketing strategy
  • Prospecting skills
  • Resolution-oriented
  • Salesforce
  • Social media savvy
  • Training and development
  • Cold calling

Certification

  • CPR Certified
  • Food Handling Safety Certified

Timeline

Sales Manager

Corbitt Cleaning
06.2012 - 11.2023

Waitress

Canon Coffee Cafe
10.2009 - 06.2012

Manager/ Personal Trainer

Lincoln Park Fitness
12.2004 - 09.2009

Associate In Business Management - Business Administration And Management

Pueblo Community College

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