Cassie Hutton
Luray,VA
Summary
Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Driven [Job Title] skillful in monitoring competitors, assisting sales and marketing teams in creating marketing materials and preparing presentations. Familiar with various social media platforms, [Software] and online marketing techniques. Detailed and collaborative Sales Administrative Assistant, supporting sales leads with paperwork and spreadsheets for easy information access. Comprehensive database manager with [Number] years of experience handling large quantities of data for thoughtful expense reporting. Back-end support specialist, drafting sales reports and producing official documentation.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Carter Myers Automotive
01.2023 - 06.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Gathered and prepared sales materials in preparation for sales meetings.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.d
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Served as key team member in development of new client pipeline, resulting in [Number]% sales profit increase.
- Entered data into [Software], ensuring accuracy and uniformity.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
- Made average of [Number] outbound and inbound calls per day.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Negotiated pricing and payment terms with customers when possible to close deals.
Medical Assistant
Rockingham Family Physicians
08.2022 - 12.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Certified Nursing Assistant
Sunnyside Retirement Community
04.2014 - 11.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Educated patients and family members on best home care practices for healing and recovery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Lead Waitress
Rudy's Diner
03.2019 - 07.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
Education
Bachelors Degree - Nursing And Psychology
Radford University
Radford, VA03.2019
High School Diploma -
Page County High School
Shenandoah, VA06.2015
Skills
- Corrective Actions
- Proper Staffing
- Materials Preparation and Presentation
- Team Meetings
- Superior Organizational Skills
- Administering Social Media Accounts
- Team Management Understanding
- Social Media Platforms
- Answering Customer Questions
- Customer Needs Assessment
- Website Navigation
- Effective Selling Techniques
- Selling Skills
- Phone Answering
- Effective Customer Communication
- Product Development and Marketing
- Lead Prospecting
- Approaching Buyers
- Negotiation
- Operating Procedures and Policies
- Digital Marketing
- Lead Identification and Generation
- Digital Sales
- Client Base Retention
- Providing Feedback
- High-End Automotive Sales
- Cold Calling
- Outreach Initiatives
- Closing Techniques
- Dispute Resolution
- Phone Inquiries
- Organization and Time Management
- Call Select
- Pipeline Development
- Client Satisfaction
- Email Blasts
- Prospecting and Qualifying
- Outbound Calling
- Proficiency in CRM
- Customer Implementation
- Referral Generation
- Microsoft Excel
- Customer Inquiries
- Client Relationships
- Salesforce Software
- Lead Qualification
- Available Nights, Weekends and Holidays
- Rewards Programs
- Warranty Understanding
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Appointment Scheduling
- Database Management System Software
- Multi-Line Phone Talent
- Business Development Understanding
- Referral Management
- New Business Development
- Sales Tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Sales Assistant
Carter Myers Automotive
01.2023 - 06.2023
Medical Assistant
Rockingham Family Physicians
08.2022 - 12.2022
Lead Waitress
Rudy's Diner
03.2019 - 07.2022
Certified Nursing Assistant
Sunnyside Retirement Community
04.2014 - 11.2022
Bachelors Degree - Nursing And Psychology
Radford University
High School Diploma -
Page County High School
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