Cassie Johnson
Toledo,OH
Summary
Proven leader and efficient multitasker, adept at fostering team collaboration and enhancing productivity at Mammoth Tech. Skilled in problem-solving and exceptional customer service, consistently improved customer satisfaction and team efficiency. Demonstrated ability to streamline operations, achieving significant results without compromising quality.
Overview
7
7
years of professional experience
Work History
Server
Grumpys
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Warehouse Worker
Superior Uniform Group
Toledo, OH
02.2023 - 04.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Supervisor
Mammoth Tech
Toledo, OH
08.2019 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Production
Schutz Container Systems
Perrysburg, OH
06.2019 - 05.2021
- Streamlined workflow efficiency through effective coordination with Production Planners regarding scheduling changes or other production-related updates.
- Reported production malfunctions to managers and production supervisors.
- Improved production efficiency by streamlining textile manufacturing processes.
- Delivered production and material solutions and implemented master production plan through material management system.
- Reassembled production lines to restore production with minimal downtime.
- Managed and prioritized production processes and implemented production plans.
Paint Line
Norplas
Northwood, OH
02.2018 - 06.2019
- Identified all surface defects and made appropriate corrections to conform to paint finish specifications.
- Loaded and unloaded Type parts from conveyor line using proper methods and ensuring quality paint finish.
- Administered routine cleaning and maintenance on various components of coating system.
- Developed strong working relationships with colleagues, fostering a positive work environment conducive to collaboration and problemsolving.
- Improved paint line efficiency by monitoring and adjusting equipment settings.
- Utilized time management skills effectively, prioritizing tasks based on urgency while still maintaining attention to detail.
Education
Diploma - General
Waite High School
Toledo, OH05.2017
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Hospitality service expertise
Memory retention
Cleanliness standards
Order Accuracy
Quality Control
Performance Improvement
Relationship Management
Ordering Procedures
Regulatory Compliance
Team Player
Reliable and Responsible
Warm and Friendly
Adaptable and Flexible
Reliability
Multitasking Abilities
High Energy and Stamina
Team Leadership
Problem-Solving
Excellent Communication
Relationship Building
Attention to Detail
Teamwork and Collaboration
Continuous Improvement
Effective Communication
Time Management
Active Listening
Problem-solving abilities
Ability to Lift 30 Pounds
Timeline
Server
Grumpys
04.2024 - Current
Warehouse Worker
Superior Uniform Group
02.2023 - 04.2024
Supervisor
Mammoth Tech
08.2019 - 03.2023
Production
Schutz Container Systems
06.2019 - 05.2021
Paint Line
Norplas
02.2018 - 06.2019
Diploma - General
Waite High School