Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cassie Kiefer

Buffalo,KY

Summary

Energetic and dependable professional with strong ability to manage administrative tasks and support healthcare teams. Well-versed in medical terminology and patient scheduling, ensuring smooth clinic operations. Committed to enhancing patient experiences through effective communication and organizational skills.

Offering solid foundation in administrative tasks and patient care, eager to learn and thrive in medical environment. Brings understanding of medical terminology and patient scheduling, ensuring smooth clinic operations. Ability to handle multiple projects simultaneously with two degrees of accuracy. Ready to use and develop organizational and communication skills in Healthcare Management role.

Overview

8
8
years of professional experience

Work History

Senior Medical Assistant

Pain Treatment Centers of Georgia
01.2024 - 01.2025
  • Coordinated referrals and orders to specialists or facilities when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
  • Increased clinic productivity by training new medical assistants in proper techniques and best practices.
  • Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
  • Operated in a 4 pain facility locations with duties of both office and procedure visits.
  • Assist in examination and treatment of patient's under the direction of a physician, nurse practitioner, or doctor.
  • Interview patients, records patients vital signs, administer medication, document and verify patients information or changes.
  • Worked on a C-arm machine during procedures for the doctor and recorded all notes and saved imaging to patients chart.
  • Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
  • Delivered high-quality wound care services including dressing changes, suture removals, and incision site monitoring for signs of infection or complications.
  • Improved office efficiency by streamlining appointment scheduling and optimizing workflow processes.

Cashier Team Leader

McAlisters Deli
05.2017 - 06.2018
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Monitored areas for security issues and safety hazards.
  • Great feedback of being a great and positive worker from customer feedback.
  • Improved team morale through regular feedback sessions, fostering an environment of open communication and support.

Education

Bachelor Of Science - Health Sciences Leadership & Management

Western Kentucky University
Bowling Green, KY
12.2023

Associate of Science - Healthcare

Elizabethtown Community And Technical College
Elizabethtown, KY
12.2021

High School Diploma -

Central Hardin High School
Cecilia, KY
06.2018

Skills

  • Computer skills (eClinical works; Microsoft Office Suite)
  • Inventory Control & Sales
  • Injections administration
  • Medication preparation
  • HIPAA compliance
  • Clinical documentation
  • Venipuncture and lab processes
  • Organizational skills
  • Multi-Tasking Strength
  • Strong patient relation skills
  • Excellent Verbal/Written Communication
  • Teamwork and Collaboration
  • Sales Training
  • Goal-oriented
  • Team Leadership

Accomplishments

  • Increased productivity 100 % by implementing several process improvements.
  • Effective Communication - Followed up and kept track of tasks to make sure they are completed correctly.
  • Recognized for outstanding dedication to patient care.
  • Trained multiple new medical assistants for their roles and responsibilities.
  • Awarded multiple raises for fast paced learning how to scribe and work on the providers schedules, along with the required Medical Assistant Responsibilities.
  • Received Medicaid Nurse Aid (MNA) Certification in 2018 for 2 years.
  • Caregiver and wound care experience of 8 months.
  • Trained multiple new employees on sales and service techniques.
  • Awarded “Employee of the Month” at McAlisters Deli.
  • Awarded a $3 raise at McAlisters Deli for proficient accomplishments.

Timeline

Senior Medical Assistant

Pain Treatment Centers of Georgia
01.2024 - 01.2025

Cashier Team Leader

McAlisters Deli
05.2017 - 06.2018

Bachelor Of Science - Health Sciences Leadership & Management

Western Kentucky University

Associate of Science - Healthcare

Elizabethtown Community And Technical College

High School Diploma -

Central Hardin High School