Cassie King
Roanoke,TX
Summary
Customer-focused professional with experience supporting diverse clients through administrative, educational, and caregiving roles. Demonstrated ability to deliver high-quality service through inbound phone support, active listening, and accurate documentation while handling sensitive and confidential information. Known for empathy, professionalism, and composure in emotionally complex situations. Currently pursuing a Business Communications degree and seeking a Financial Customer Associate role with Fidelity to support workplace retirement clients and grow within financial services.
Overview
11
11
years of professional experience
Work History
Personal Caregiver - Special Needs
Mary Payton
05.2024 - Current
- Provide one-on-one client support while managing sensitive and emotional conversations
- Built trust and rapport through empathy, patience, and clear communication
- Followed structured care plans and documented services accurately and consistently
- Adapted to changing client needs while maintaining professionalism and reliability
- Demonstrated accountability and strong problem-solving skills
Educational Assistant -medically Fragile Departmen
Keller High School
05.2023 - 05.2024
- Supported medically fragile students by following detailed plans, protocols, and procedures
- Communicated clearly and compassionately with staff and caregivers regarding student needs
- Maintained confidentiality and compliance with educational and medical guidelines
- Responded calmly to urgent or sensitive situations while prioritizing safety and accuracy
- Documented observations and activities with attention to detail
Administrative Assistant
Alliance Tile
06.2015 - 12.2020
- Delivered professional customer service through inbound phone and email communication
- Facilitated customer support by addressing inquiries, delivering information, and resolving issues effectively.
- Entered and maintained detailed records while navigating multiple systems simultaneously
- Coordinated scheduling, documentation, and administrative tasks to support daily operations
- Maintained accuracy and organization in a fast-paced, deadline-driven environment
Education
Bachelor Of Science - Business Communication
Western Governors University
Salt Lake City, UTSkills
- Customer Service & Client Support
- Inbound Phone Communication
- Active Listening & Needs-Based Assistance
- Data Entry & Documentation
- Confidential Information Handling
- Policy & Procedure Compliance
- Microsoft Word, Outlook & Basic Excel
- Time Management & Multitasking
Timeline
Personal Caregiver - Special Needs
Mary Payton
05.2024 - Current
Educational Assistant -medically Fragile Departmen
Keller High School
05.2023 - 05.2024
Administrative Assistant
Alliance Tile
06.2015 - 12.2020
Bachelor Of Science - Business Communication
Western Governors University