Summary
Overview
Work History
Education
Skills
Timeline
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Cassie Kiritsis

Selma,IN

Summary

Accomplished Senior Technical Support Advisor with a proven track record at Concentrix for enhancing team productivity through expert problem-solving and training. Skilled in remote technical support and fostering team collaboration, I significantly increased customer satisfaction. Demonstrates exceptional organizational skills and professionalism, ensuring high-quality project delivery and efficient issue resolution.

Overview

14
14
years of professional experience

Work History

Senior Technical Support Advisor

Concentrix
08.2019 - Current
  • Enhanced team productivity by providing mentoring and training to junior technical support advisors.
  • Implemented quality assurance measures for support interactions, resulting in consistently positive customer feedback scores.
  • Created customized troubleshooting guides for unique client environments, promoting more accurate problem diagnosis and resolution efforts within the team.
  • Increased customer satisfaction by resolving complex technical issues promptly and efficiently.
  • Led support team meetings, fostering open communication and ensuring alignment on priorities and goals.

Construction Site Supervisor

ProDecorBuild
01.2014 - 07.2019
  • Coordinated crew and subcontractor work activities and materials acquisition and maintenance.
  • Read plans and blueprints and communicated to workers.
  • Scheduled labor, ordered materials and coordinated with other contractors to complete projects.
  • Enhanced client satisfaction, accurately interpreting blueprints and specifications to deliver high-quality results.

Site Manager

Edgewood Country Club
02.2011 - 12.2012
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Assumed responsibility for personnel deployed to work site.
  • Oversaw all daily office operations and equipment maintenance.
  • Maintained records and logs of work performed and materials and equipment used.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.

Education

High School Diploma -

Pendleton Heights High School
Pendleton, IN
07.2007

Skills

  • Remote Support
  • Expert Problem Solving
  • Training and mentoring
  • Escalation Handling
  • System Administration
  • Customer Service
  • Problem Resolution
  • Customer Support
  • Issue Resolution
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Decision-Making
  • Remote Technical Support
  • Friendly and Patient
  • Team building
  • Task Prioritization
  • Highly Professional
  • Goal Setting
  • Professionalism
  • Time management abilities

Timeline

Senior Technical Support Advisor

Concentrix
08.2019 - Current

Construction Site Supervisor

ProDecorBuild
01.2014 - 07.2019

Site Manager

Edgewood Country Club
02.2011 - 12.2012

High School Diploma -

Pendleton Heights High School

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Cassie Kiritsis