Cassie Lane
Leesburg,GA
Summary
Experienced in therapeutic techniques and client-focused care, consistently creating a supportive environment through active listening and empathy. Skilled in crisis intervention and individualized treatment planning, ensuring tailored support for diverse client needs. Adept at fostering trust and rapport to facilitate meaningful progress in therapeutic settings. Committed to empowering clients by addressing unique challenges with compassion and professionalism.
Overview
8
8
years of professional experience
Work History
Patient Financial Services Counselor/Denial & Claims Representative
Hollis Cobb Associates
Remote
03.2023 - Current
- Analyzed denial trends to identify root causes and implement corrective actions.
- Collaborated with insurance providers to resolve claim discrepancies efficiently.
- Developed comprehensive reports to track denial patterns and streamline processes.
- Evaluated policy changes impacting claim approvals, ensuring compliance with regulations.
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Identified root cause of denials to provide plans for denial resolution.
- Documented medical claim actions by completing forms, reports, logs and records.
- Facilitated financial counseling sessions to educate patients on insurance options and coverage.
- Analyzed patient accounts to identify financial assistance opportunities and eligibility criteria.
- Collaborated with healthcare providers to streamline billing processes and resolve discrepancies.
- Developed educational materials to enhance patient understanding of financial responsibilities and payment plans.
- Implemented best practices for managing patient inquiries regarding financial issues, improving response times.
- Guided patients through complex financial applications for government programs and charity care assistance.
Financial Counselor
Emory Decatur Healthcare
Decatur, GA
02.2022 - 03.2023
- Provided financial counseling to patients, facilitating understanding of insurance benefits and payment options.
- Analyzed patient accounts to identify discrepancies and resolve billing issues efficiently.
- Collaborated with healthcare providers to develop financial assistance plans tailored to individual patient needs.
- Coordinated with insurance companies to verify coverage and expedite claim processing for uninsured patients.
- Educated patients on financial resources available, enhancing their ability to navigate complex healthcare costs.
- Streamlined financial counseling processes, improving patient satisfaction scores through enhanced communication strategies.
- Mentored junior counselors, fostering a collaborative environment focused on continuous improvement in service delivery.
- Led initiatives to enhance departmental workflows, resulting in more efficient case management and reduced turnaround times.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
Patient Front Lead / Educator
East Albany Medical Center
Albany, GA
02.2018 - 02.2022
- Designed and implemented educational programs for diverse patient populations.
- Led training sessions for staff to enhance teaching methodologies and patient engagement strategies.
- Collaborated with healthcare professionals to integrate evidence-based practices into curriculum development.
- Evaluated program effectiveness through feedback collection and data analysis, driving continuous improvement initiatives.
- Mentored junior educators, fostering professional growth and ensuring adherence to best practices in education delivery.
- Developed assessment tools to measure learner outcomes, enhancing overall program quality and alignment with organizational goals.
- Streamlined onboarding processes for new staff, improving orientation efficiency and knowledge retention rates.
- Advocated for innovative teaching technologies, increasing accessibility and engagement within educational programs.
- Developed engaging curriculum materials, resulting in increased student interest and understanding of subject matter.
Education
MBA - Health Administration
University of Phoenix
Phoenix, AZ07.2023
Bachelor of Science - Health Management
University of Phoenix
Phoenix, AZ06.2021
Certificate - Health Management
University of Phoenix
Phoenix, AZ06.2019
High School Diploma -
Lee County High School
Leesburg, GASkills
- Data organization and maintenance
- Insurance billing proficiency
- Expertise in HIPAA standards
- Patient intake management
- Appointment coordination
- Medicare policy understanding
- Claims management
- Proficient in negotiating payment terms
- Health insurance verification
- Revenue cycle optimization
- Familiarity with healthcare policy standards
- Proficient in EMR systems
Timeline
Patient Financial Services Counselor/Denial & Claims Representative
Hollis Cobb Associates
03.2023 - Current
Financial Counselor
Emory Decatur Healthcare
02.2022 - 03.2023
Patient Front Lead / Educator
East Albany Medical Center
02.2018 - 02.2022
Certificate - Health Management
University of Phoenix
MBA - Health Administration
University of Phoenix
Bachelor of Science - Health Management
University of Phoenix
High School Diploma -
Lee County High School