Cassie Mackey
Queens,NY
Summary
Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in dynamic work settings. Exceptional organizational skills and ability to make effective decisions while handling multiple tasks simultaneously. Thrives in both independent and team-oriented environments, driven by a self-motivated work ethic.
Overview
2
2
years of professional experience
Work History
Server
Recovery Room At the Hilton
02.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Front Dest Receptionist
Marriott At Courtyard
08.2023 - 05.2024
- Input data into job-related software for storage, retrieval and archiving
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules
- Protected confidential guest and business information.
- Confirmed appointments, communicated with clients, and updated client records.
Secretary/Membership Coordinator
NAACP Chapter at SUNY At Albany
08.2022 - 05.2024
- Retained 50% of our current members
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
Intern
Davidoff Hutcher & Citron
01.2023 - 06.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Worked closely with attorneys on case research to prepare for trial.
- Reviewed, drafted and revised agreements and contracts to protect client interests.
- Improved efficiency by organizing and maintaining a comprehensive filing system, ensuring easy access to important documents at all times.
Lead Hostess
CityLinee Bar and Grill
06.2022 - 05.2023
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
Education
Bachelor of Arts - Sociology And Criminal Justice
University At Albany
Albany, NY05.2024
Skills
- Exceptional customer service
- Verbal and written communication
- Office Organization
- Office Administration
- Advanced multitasking
- Document Preparation
- Issue Resolution
Timeline
Server
Recovery Room At the Hilton
02.2024 - 05.2024
Front Dest Receptionist
Marriott At Courtyard
08.2023 - 05.2024
Intern
Davidoff Hutcher & Citron
01.2023 - 06.2023
Secretary/Membership Coordinator
NAACP Chapter at SUNY At Albany
08.2022 - 05.2024
Lead Hostess
CityLinee Bar and Grill
06.2022 - 05.2023
Bachelor of Arts - Sociology And Criminal Justice
University At Albany
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