CASSIE MANN
Legal Assistant/Receptionist
Portage,IN
Summary
Dependable Legal Assistant accomplished in assisting attorneys on many successful cases. Dedicated to maintaining professional standards and ethical work habits to produce quality case content. Excellent technical, research and organizational skills to excel under deadline and workload pressures. Goal oriented and dedicated individual with exceptional communication skills. Professional and knowledgeable Receptionist/Office administrator.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
Westchester Animal Clinic
Porter, IN
01.2022 - Current
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Answered owner animal health questions and advised on best care practices.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Area Supervisor/Receptionist
Fresh Start Counseling Center
Valparaiso, IN
12.2021 - 01.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Planned sequence of operations and established schedule.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Prepared, calibrated and monitored production levels to achieve targets.
- Tracked hours and inventory usage, and prepared associated reports.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Directed daily workflow of [Number]-strong team in [Department].
- Processed orders and issued documentation.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Submitted reports to senior management to aid in business decision-making and planning.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Recruited, managed and motivated 10-15 receptionists to give every guest positive and memorable experiences.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Recruited, hired and trained over 2-3 new team members in an average month.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Handled intake sessions with incoming clients.
- Stayed in regular communication with the courts, various attorney's, various prosecutors, and other state agencies such as Children's Services as well as families via phone, email, fax, monthly reports, and update reports, depending on the case.
OFFICE MANAGER /PARALEGAL
OFFICE OF ANDREW YODER
HOBART, IN
03.2020 - 10.2021
- MANAGE, SCHEDULE, CO-ORDINATE OFFICE FUNCTIONS AND
- ACTIVITIES FOR 3 PERSON LAW FIRM
- MONITOR ACHIEVEMENT OF MARKETING OBJECTIVES AND KEY
- PERFORMANCE INDICATORS
- TAKE CLIENT CALLS AND UPDATE THEM ON STATUSES AS WELL AS
- PREPARE DOCUMENTS TO SEND TO CLIENTS
- FOLLOW UP ON CLIENT CALLS AND COMPLAINTS
- INTEGRATE MULTIPLE DATABASES
- PLANNED AND MANAGED DAY TO DAY OPERATIONS FOR CORPORATE
- OFFICE
- ANALYZED AND ORGANIZED WORK PROCESSES AND PROCEDURES
- DIRECTED, ALLOCATED, MONITORED RESOURCES
- CONTROLLED PAYROLL FOR STAFF AND COORDINATED WITH THE
- ACCOUNTING COMPANY
- DESIGNED AND IMPLEMENTED DATA MANAGEMENT SYSTEMS
- LIAISED WITH PARTNERS, VENDORS, CLIENTS AND EXTERNAL
- ACCOUNTANTS
- MAINTAINED CONTROL OF ASSETS AND INVENTORY
Legal Assistant/Mentor
SERPE LAW FIRM NORFOLK
Norfolk, VA
09.2015 - 12.2015
- Trained new staff on how their positions worked
- Monitored and revised legal publications, constantly updating office law library
- Participated in the execution of closings, trials, together with the office lawyers
- Taught Attorneys and the four other paralegals in the office how to expand the company from personal injury and employment law to social security disability law as well
- I trained everyone on how each step of the social security disability process worked and what was needed for the attorney’s
- Page | 4 Cassie Mann to move forward in order to expand their law firm and trained the paralegals how to handle intake and every step of the process
- Also, I worked with the web designer to create the specialty website strictly for the social security disability clients the law firm wanted to reach out to
- I developed the entire website
- Conducted research on statutes, precedents, regulations and rulings and participated in the preliminary stages of case preparation and hearings
- Participated in legal data analyses and made appropriate and effective suggestions as to the optimum solution Office Work
- Made significant use of computers for research and data entry
- Updated electronic files.
- Prepared for trials, conducting legal research and drafting pleadings.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
Paralegal
FORBES DISABILITY GROUP, Cassie Mann
ANGOLA, IN
09.2013 - 09.2015
- Handled various legal documentation assignments such as contracts, closings, appeals, and other legal forms
- Monitored and revised legal publications, constantly updating office law library
- Participated in the execution of closings, trials, together with the office lawyers
- Drafted legal documents for attorney needed for court and for government offices
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Drafted responses for exceptions on foreclosure procedural errors.
- Investigated facts and laws to determine causes of action and to prepare cases.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
- Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
- Conducted research on statutes, precedents, regulations and rulings and participated in the preliminary stages of case preparation and hearings
- Participated in legal data analyses and made appropriate and effective suggestions as to the optimum solution
- Office Work:
- Made significant use of computers for research and data entry
- Updated electronic files
- Scheduled and coordinated travel arrangements
- Assisted staff in problem solving and reported issues to higher levels of management when necessary
- Took care of visitors and potential clients, distributed mail and emails, answered and initiated phone calls
- Took intake meetings and consults from potential clients
- Met with clients for District Court preparation
- Used the ERE system to send and receive legal files to assist clients and the office attorney
- Prepared OCR’s for office attorney to use in court for evidence.
Office Manager
FORBES DISABILITY GROUP
FORT WAYNE, IN
04.2013 - 08.2015
- Manage, schedule, co-ordinate office functions and activities for 9-person
- Law/Disability Firm
- Monitor achievement of marketing objectives and key performance indicators
- Take client calls and update them on statuses as well as prepare documents to send to clients
- Follow up on client calls and complaints
- Integrate multiple databases
- Planned and managed day to day operations for corporate office
- Analyzed and organized work processes and procedures
- Directed, allocated, monitored resources
- Controlled payroll for staff and coordinated with the accounting company
- Designed and implemented data management systems
- Liaised with partners, vendors, clients and external accountants
- Maintained control of assets and inventory supervised office support staff
- Maintained computer and physical filing systems.
Education
High School Diploma -
Portage High School
Portage, IN 08.1997 - 06.2001
Skills
Top-notch research skills
Detail-oriented
Knowledgeable of relevant legal jargon, processes and proceduresSuperior communication (oral and written) and interpersonal skillsOutstanding organizational ability, with a solid work ethic and enthusiasmGood judgment and decision makingComputer literacy (Excel, Word, Power Point and Outlook ExpressQuickbooks and more) and experience working with multiple databasesExcellent working in a team environment as well as working independentlyExcellent drafting skills for legal documentationUnderstanding of medical terminologyAbility to multi-task
PhotographyCMS creation and managementSocial Media MarketingAdvertising/Data Analysis/Web Design/CMS/SEOData EntryVery comfortable with the laws and regulations in the state of IN, IL, & VA
Very comfortable with accounting and billing within a companyExcellent customer service skillsDictationTraining new hireOffice administration
Customer and client relations
Documentation and reporting
Correspondence distribution
Multi-line Telephone Systems
Sorting and labeling
Project Management
Staff Management
Timeline
Receptionist
Westchester Animal Clinic
01.2022 - Current
Area Supervisor/Receptionist
Fresh Start Counseling Center
12.2021 - 01.2022
OFFICE MANAGER /PARALEGAL
OFFICE OF ANDREW YODER
03.2020 - 10.2021
Legal Assistant/Mentor
SERPE LAW FIRM NORFOLK
09.2015 - 12.2015
Paralegal
FORBES DISABILITY GROUP, Cassie Mann
09.2013 - 09.2015
Office Manager
FORBES DISABILITY GROUP
04.2013 - 08.2015
High School Diploma -
Portage High School
08.1997 - 06.2001