Cassie McClung
Columbus,OH
Summary
Detail-oriented and highly organized real estate and administrative professional with over 10 years of experience supporting high-volume residential transactions, compliance workflows, financial services, customer service, and small-business operations. Entrepreneurial and resourceful, adept at managing multiple priorities with precision while streamlining processes and ensuring confidentiality. Proven leader in transaction coordination and compliance, recognized for developing scalable workflows that enhance audit accuracy and elevate agent and client experiences through clarity, efficiency, and exceptional communication. Actively holding an Ohio real estate license (in escrow, CE current) and eager to leverage administrative, operational, and compliance expertise in the Compliance Manager role at Real Broker LLC.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Owner & Compliance/Operations Manager
All Out Admin
01.2019 - Current
- Founded and operates a high-volume transaction coordination and administrative operations company serving mega teams, independent agents, and small businesses across Ohio.
- Manage up to 30+ real estate transactions concurrently, ensuring compliance accuracy and < 0.5-day turnaround on all files.
- Build, implement, and maintain compliance templates, audit checklists, and SOPs, resulting in high audit-accuracy reports across multiple brokerages.
- Partner with brokers, title companies, lenders, and agents to resolve complex compliance issues and support a seamless transaction experience.
- Develop scalable workflows used by multiple real estate teams to improve agent efficiency, increase file accuracy, and reduce compliance risk.
- Provide administrative system builds, organizational support, and process development for small businesses, improving onboarding, client management, and documentation standards.
- Deliver courier services for lockboxes, signs, and property needs while maintaining strict procedural compliance.
- Known for “agent-obsessed” service: consistently praised for speed, clarity, and accuracy that reduce agent workload and improve client satisfaction.
- Key Achievements:
- Designed complete compliance templates used by teams to pass brokerage audits with near-perfect accuracy.
- Created SOPs for multiple companies, including new-agent onboarding, transaction workflows, and compliance review procedures.
- Built self-sustaining processes allowing business expansion across real estate and general operations support.
Transaction Coordinator Manager & Lead Manager
eXp Realty
01.2020 - 02.2023
- Led transaction coordination and lead management for a high-producing residential and land sales team; oversaw multiple departments due to high performance and process mastery.
- Managed compliance, documentation, and file review for 425+ closed transactions annually.
- Supervised three Transaction Coordinators and supported 10+ active buyers and listing agents, ensuring timely, accurate, and compliant files.
- Converted team from paper files to a fully paperless system, increasing efficiency, reducing error rates, and improving audit readiness.
- Worked daily with brokerage compliance teams, title, lenders, agents, buyers, and sellers to resolve compliance issues and maintain regulatory alignment.
- Developed streamlined workflows that reduced turnaround times and improved agent experience.
- Trained new coordinators and agents on compliance standards, brokerage policies, and documentation accuracy.
- Oversaw Lead Intake, nurtured leads, and maintained CRM systems to improve conversion and organization.
- Key Accomplishments:
- Spearheaded the digital transformation of the entire transaction department.
- Implemented standardized file-review procedures that reduced errors and compliance escalations.
Admin/Office Assistant Listing Coordinator → Transaction Coordinator
Keller Williams
01.2018 - 01.2020
- Managed all listing and transaction documentation, ensuring compliance with brokerage and state regulations for a team of 5–7 agents.
- Prepared listing packets, uploaded MLS listings, coordinated showings, and maintained clear agent and client communication.
- Oversaw transaction timelines, contract execution, and digital filing systems for accuracy and efficiency.
- Handled bookkeeping, bill pay, and general administrative operations for the team lead.
- Supported team operations, including calendar management, marketing coordination, and process improvements to streamline workflows.
Loan Originator
OneMain Financial
01.2017 - 01.2018
- Originated personal loans, processed applications, verified documents, and closed loans.
- Consistently achieved performance metrics in loan closing and upsold optional add-ons such as protection plans and insurances.
- Delivered clear financial explanations, handled sensitive personal data, and maintained strong compliance standards.
- Consistently met or exceeded monthly loan origination and sales targets.
- Maintained 99% accuracy rate on loan documentation and underwriting submissions, reducing errors and audit findings.
Customer Service Representative
BMW Group Financial Services
2016 - 2017
- Managed over 50 calls a day of sensitive, high-protocol customer accounts requiring confidentiality and regulatory oversight.
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved escalated issues, performed detailed account research, and maintained high accuracy standards.
- Collaborated with team members to enhance service delivery and improve customer experiences.
- Recognized for professionalism, customer satisfaction, and adherence to internal compliance guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Store Manager / Assistant Manager
Payless Shoe Source- New York & Co- DEB Shop's
01.2010 - 2016
- Led daily store operations, including staff management, scheduling, training, merchandising, inventory control, and cash handling, for a team of 10+ employees.
- Developed and coached a team to achieve sales targets, service standards, and compliance with company policies and loss prevention guidelines.
- Delivered personalized customer service and professional wardrobe consultations, enhancing the overall client experience.
- Improved operational efficiency and store performance through workflow optimization and staff development.
- Achieved #1 ranking in credit card sales for multiple months, consistently meeting or exceeding sales and performance goals.
Education
Real Estate Pre Licensure - Real Estate Pre-Licensing Program
Columbus State Community College
Columbus, OH01.2016
Skills
- Real Estate Administration & Compliance Management
- Real Estate Regulatory Knowledge & Agent Support
- SOP Creation/Workflow Design/Process Improvement
- KPI/SLA Tracking & Risk Mitigation
- Audit & Quality Control
- MLS & Listing Management
- Team Leadership & Multi-Team Communication
- Confidential Document Handling
- Training and Onboarding
- Scheduling & Calendar Management
- Verbal and Written Communication
- Software: Dotloop, Skyslope, Rezen, DocuSign, Google Workspace, Trello, Slack, Workvivo, Multiple MLS's, Microsoft Office, CRM Platforms (KVCore, FUB, Lofty, Aframe, Top Producer),
Certification
- Ohio Real Estate License (in escrow, good standing)
- CE requirements current; willing to reactivate immediately.
Timeline
Transaction Coordinator Manager & Lead Manager
eXp Realty
01.2020 - 02.2023
Owner & Compliance/Operations Manager
All Out Admin
01.2019 - Current
Admin/Office Assistant Listing Coordinator → Transaction Coordinator
Keller Williams
01.2018 - 01.2020
Loan Originator
OneMain Financial
01.2017 - 01.2018
Store Manager / Assistant Manager
Payless Shoe Source- New York & Co- DEB Shop's
01.2010 - 2016
Customer Service Representative
BMW Group Financial Services
2016 - 2017
Real Estate Pre Licensure - Real Estate Pre-Licensing Program
Columbus State Community College
ADDITIONAL VALUE TO REAL
- Experienced in high-growth, fast-paced environments
- Strong ability to standardize compliance procedures across multiple teams
- Deep understanding of agent pain points and how to build systems that serve them
- Analytical and KPI-driven mindset
- Excellent communicator who collaborates smoothly with brokers, agents, title, lender and clients
- Demonstrated history of owning outcomes, improving processes, and delivering exceptional service