Summary
Overview
Work History
Education
Skills
Timeline
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Cassie McNabb

Sarasota,FL

Summary

Offering exceptional interpersonal and communication skills, with natural ability to connect with people and provide outstanding service. Brings foundational understanding of customer service principles and capability to quickly learn and adapt to new information and systems. Ready to use and develop problem-solving and conflict resolution skills.

Overview

6
6
years of professional experience

Work History

Hairstylist

Yk Beauty Salon
07.2025 - Current
  • Developed customized hairstyles by consulting with clients to understand their preferences and requirements.
  • Executed various hair treatments using advanced techniques and professional-grade products to enhance client satisfaction.
  • Managed appointment schedules efficiently, ensuring timely service delivery and minimized wait times for clients.
  • Trained junior stylists on best practices and new styling trends to foster skill development within the team.
  • Built strong client relationships through exceptional service, leading to repeat business and positive referrals.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards consistently.
  • Stayed current with industry trends by attending workshops and training sessions, enhancing styling skills continuously.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.

Customer Care Associate

Gulf State Construction
11.2021 - Current
  • Provided personalized haircuts and styling services, ensuring client satisfaction and comfort.
  • Assisted in product selection based on individual hair types and client preferences.
  • Maintained cleanliness of workstations and tools to adhere to salon hygiene standards.
  • Collaborated with team members to share best practices and improve service efficiency.
  • Developed knowledge of current hair trends and techniques through continuous learning.
  • Engaged with clients to build rapport, encouraging repeat visits and loyalty to the salon.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Maintained up-to-date knowledge of product offerings to enhance customer experience.
  • Collaborated with team members to streamline processes and improve service delivery.
  • Adapted quickly to changing priorities in a fast-paced environment while ensuring customer satisfaction.
  • Conducted follow-up communications with customers to ensure resolution and satisfaction levels were met.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
  • Analyzed paperwork to verify completeness and eligibility for requested products and services.
  • Provided exceptional service by consistently meeting or exceeding key performance indicators.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Navigated multiple computer systems and applications to find information.
  • Responded proactively and positively to rapid change.

Life Insurance Agent

Primerica
11.2020 - 10.2021
  • Conducted in-depth consultations to assess risk and recommend appropriate coverage options.
  • Educated clients on policy features, benefits, and claims processes to enhance understanding.
  • Collaborated with underwriting teams to facilitate timely policy approvals and adjustments.
  • Maintained up-to-date knowledge of industry trends and regulatory changes affecting insurance products.
  • Implemented customer relationship management tools to track leads and manage client interactions effectively.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.

Refurbish Technician

Grout Busters
11.2019 - 08.2020
  • Installed and refurbished tile and grout
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Removed mold or deteriorated material in showers, on floors and on black-splashes.
  • Responded quickly and appropriately to customer complaints or concerns.
  • Followed building standards and codes during unit installations.
  • Performed timely and reliable service in any condition.
  • Maintained inventory of supplies, materials and tools to complete work on job sites.

Education

Cosmetology License - Hair Styling

Manatee Technical College
Bradenton, FL
07-2025

GED -

Oak Ridge High School
Spring, TX
06-2018

Skills

  • Complaint handling
  • Reporting and analysis
  • Dispute resolution
  • Customer service
  • Time management
  • Multitasking and organization
  • Inbound customer service
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Quality assurance
  • Conflict mediation

Timeline

Hairstylist

Yk Beauty Salon
07.2025 - Current

Customer Care Associate

Gulf State Construction
11.2021 - Current

Life Insurance Agent

Primerica
11.2020 - 10.2021

Refurbish Technician

Grout Busters
11.2019 - 08.2020

Cosmetology License - Hair Styling

Manatee Technical College

GED -

Oak Ridge High School

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Cassie McNabb