Cassie Miller
Cook/cashier
New Iberia,LA
Summary
Dependable customer service professional with strong communication skills and a positive attitude. Expertise in problem-solving and teamwork, ensuring customer satisfaction and operational efficiency.
Adaptable team player with experience in fast-paced environments. Known for excellent time management and organizational skills, effectively managing multiple tasks while maintaining a calm demeanor under pressure. Eager to contribute to team success and enhance customer experiences.
Reliable and detail-oriented professional with a focus on customer service and collaboration. Proven ability to remain calm under pressure while delivering exceptional results. Committed to fostering positive interactions and driving operational excellence.
Overview
29
29
years of professional experience
Work History
Wendys
Crew
New Iberia, LA
08.2021 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Area Manager
McDonald's
New Iberia, LA
01.2014 - 05.2020
- Led operational initiatives to enhance efficiency across multiple locations.
- Managed inventory systems to optimize stock levels and reduce losses.
- Trained and mentored staff to improve performance and adherence to company policies.
- Developed strategic plans for market expansion and sales growth initiatives.
- Analyzed performance metrics to identify trends and drive continuous improvement efforts.
- Collaborated with cross-functional teams to align operational goals with corporate objectives.
- Streamlined processes, resulting in improved service delivery and customer satisfaction.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Implemented training programs that facilitated employee development and retention strategies.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
Restaurant Shift Manager
Burger King
New Iberia, LA
03.1997 - 08.2008
- Supervised daily operations to ensure efficient service and optimal staff performance.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Coordinated staff schedules to align with peak business hours and enhance productivity.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Education
Anderson Middle
New Iberia, LASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Multitasking Abilities
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
- Excellent communication
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Time management
Timeline
Wendys
Crew
08.2021 - Current
Area Manager
McDonald's
01.2014 - 05.2020
Restaurant Shift Manager
Burger King
03.1997 - 08.2008
Anderson Middle