Summary
Overview
Work History
Education
Skills
Certification
Timeline

CASSIE MONTOYA

Phoenix,Arizona

Summary

Compassionate healthcare professional with over 15 years of dedicated service in delivering top-notch patient care and customer service. Proficient in medical terminology and an expert in utilizing EPIC systems. Skilled problem-solver and effective communicator, with a strong track record of success in high-stress environments. Experienced department superuser and trainer committed to enhancing the patient experience and improving healthcare service quality. Dependable coordinator providing excellent office management and administrative support. Possesses exceptional communication and interpersonal skills, with a demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Network Resources/ Staffing Coordinator

HonorHealth (formerly Scottsdale Healthcare)
07.2011 - 10.2024
  • Efficiently assigned 75+ patient admissions and transfers to rooms for 3 hospital campuses, facilitating admissions from the emergency room and post-surgical care areas to appropriate units based on accurate diagnosis assessments.
  • Maintained meticulous records for direct admissions, emergency room admissions. and surgical admissions, ensuring compliance with regulatory standards
  • Proficiently managed 50+ internal patient transfers for 3 hospital campuses, applying a patient-centered approach while accommodating specific medical needs, diagnoses, and physician preferences
  • Maintained seamless communication with high-level stakeholders, including administration representatives, supervisors, and managers, to optimize patient placement strategies and staffing allocation.
  • Entered data, generated reports, and produced patient placement tracking documents.
  • Gathered and organized and maintained materials to support department operations and training.
  • Diffused and handled tense and emergent situations.
  • Developed training documents and trained office staff.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Handled schedule changes and distributed 50+ float pool staff members between 6 hospital campuses with proper documentation.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to float staff.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.

Patient Care Technician II

Scottsdale Healthcare Hospital
04.2007 - 07.2011
  • Infection Control: Upholds rigorous standards to maintain a sterile and safe healthcare environment.
  • Patient Communication: Builds rapport with patients, providing compassionate support and addressing inquiries effectively.
  • Documentation Excellence: Proficient in accurate patient record maintenance and compliance with documentation protocols.
  • Team Collaboration: Works seamlessly with healthcare professionals to optimize patient care and outcomes.
  • Emergency Preparedness: Trained in swift and effective responses to critical situations, prioritizing patient safety.
  • Patient Education: Delivers clear and comprehensive education to patients and families regarding treatment plans and post-discharge care.
  • Comprehensive Patient Care: Managed care for 16+ patients concurrently, assisting with daily living activities and enhancing comfort and safety.

Food Service Representative

Scottsdale Healthcare Hospital
12.2006 - 07.2007
  • Responsible for delivering and inspecting meal trays to patients in a timely and professional manner
  • Listened to and relayed any patient complaints, concerns, and praise.

Education

High School Diploma -

Saguaro High School, Scottsdale, Arizona
01.2006

General Studies

Rio Salado Community College, Tempe, Arizona
01.2005

Skills

  • Customer and Patient Service: Over 15 years of exceptional service expertise within healthcare, with a focus on collaboration and achieving successful outcomes
  • Problem Solving: Proven ability to optimize operations and resolve issues effectively
  • Technical Proficiency: Microsoft Office Suite,
    EPIC systems (7 years), including department superuser and trainer experience
  • Medical terminology proficiency within healthcare environments
  • Communication: Strong negotiation, and conflict resolution abilities
  • Organizational Skills: Staff scheduling management (10 years)Strong organization skills, capable of managing multiple tasks in high-pressure environments
  • Strategic Planning: Experience in developing and implementing plans to achieve shared goals
  • Confidentiality: Knowledge of HIPAA and commitment to discretion and confidentiality in all aspects of work

Certification

Nursing Assistant Certification- ID000061060505

Timeline

Network Resources/ Staffing Coordinator - HonorHealth (formerly Scottsdale Healthcare)
07.2011 - 10.2024
Patient Care Technician II - Scottsdale Healthcare Hospital
04.2007 - 07.2011
Food Service Representative - Scottsdale Healthcare Hospital
12.2006 - 07.2007
Saguaro High School - High School Diploma,
Rio Salado Community College - , General Studies

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CASSIE MONTOYA