Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassie Morgan

Franklinton,NC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Gifted at working with all types of customers, looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Department Manager

MarketSource
Alpharetta, GA
04.2022 - 06.2023
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Prepared sales production reports for senior management.

Manager's Assistant

Walgreens
Wake Forest, NC
05.2021 - 03.2022
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Call Center Agent

Dynata
Plano, TX
07.2020 - 10.2022
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Completed up to 300 outgoing calls per day according to assigned call list.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Completed high volume of outbound calls per day with above-average conversion rate.
  • Explained key information regarding products and services to customers to encourage informed decision-making.

Customer Relations Manager

BambooHR
Lindon, UT
12.2018 - 10.2020
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to resolve service and billing issues.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Wireless Specialist

TROC Global
Coral Gables, FL
02.2016 - 12.2018
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Used on-site computer systems to access figures and documentation associated with available service plans.

Education

Franklinton High School
Franklinton, NC
06.2018

Skills

  • Call Center Operations
  • Sales Techniques
  • MS Office
  • Business Analysis and Reporting

Certification

  • Business Administration - 2019

Timeline

Sales Department Manager

MarketSource
04.2022 - 06.2023

Manager's Assistant

Walgreens
05.2021 - 03.2022

Call Center Agent

Dynata
07.2020 - 10.2022

Customer Relations Manager

BambooHR
12.2018 - 10.2020

Wireless Specialist

TROC Global
02.2016 - 12.2018

Franklinton High School

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Cassie Morgan