Cassie Mudge

Restaurant Manager

V&J Pizza Hut

09.2003 - 06.2018

Developed, implemented and managed business plans to promote profitable food and beverage sales.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Prepared for and executed new menu implementations.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Actively participated in ongoing customer service programs to build sales.
Correctly calculated inventory and ordered appropriate supplies.
Maintained a safe working and guest environment to reduce risk of injury and accidents.
Reduced labor costs by 6 percent while maintaining excellent service and profit levels.
Interacted positively with customers while promoting local business facilities and services to better help serve and be apart of our community, example; Wee Bears, Book It program for children among others for our local schools.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Conducted timely performance evaluations for all front of house staff.
Received recognition from V&J Pizza Hut for being a leading store and being a CHAMPS multiple years in a row for displaying Y.A.T.S.E.
Promoted business through participation in and sponsorship of community events.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Led and directed team members on effective methods, operations and procedures.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Carefully interviewed, selected, trained and supervised staff.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.