Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassie Novak

Oak Harbor,WA

Summary

Seasoned Administrative and Executive Professional with nearly a decade of experience supporting executive management, managing complex schedules and travel arrangements, while providing strategic advice and maintaining confidentiality. Eager to transition to a remote position, where strong organizational skills, adaptability, and independent work ethic can contribute to a distributed team's success.

Overview

21
21
years of professional experience
2
2
Certification
4
4
years of post-secondary education

Work History

Executive Assistant

Port Of Anacortes
09.2021 - 06.2025
  • Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
  • Managed travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
  • Mentored junior staff on organizational best practices, fostering a collaborative work environment.
  • Handled confidential and sensitive information with discretion and tact.
  • Processed travel expenses and reimbursements for Commissioners, executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during Commission Meetings, including scheduling, agenda preparation and minute-taking duties as well as ensuring compliance with the Open Public Meetings Act.
  • Prepared and edited presentations on behalf of executives for Commission Meeting as well as internal and external meetings.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Served as the Public Records Officer, managing the Port's public records program in compliance with the Public Records Act.
  • Developed and implemented staff public records training program in compliance with the Public Records Act.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Volunteered to help with special projects of varying degrees of complexity.

Administrative Assistant

Port of Anacortes
04.2021 - 09.2021
  • Managed front office operations, enhancing workflow efficiency and productivity across departments.
  • Managed scheduling and calendar coordination for Director of Planning, Properties & Environmental, ensuring optimal time management.
  • Developed and maintained filing systems, improving document retrieval and information sharing processes.
  • Facilitated communication between departments, streamlining project updates and collaboration efforts.
  • Oversaw inventory management for office supplies, ensuring availability while minimizing costs through strategic sourcing decisions.
  • Processed and tracked contract payment invoices for the Planning Department, ensuring contractor and consultant contracts remain within budget.

Customer Service Representative

Port of Anacortes
11.2015 - 04.2021
  • Managed transient and permanent moorage in a high-volume marina with approximately 1,000 slips
  • Greeted customers, answered VHF radio and phone calls, respond to customer email inquiries within 24 hours
  • Managed waitlists, assigned slips and processed moorage agreements for incoming licensees
  • Updated the marina section of the Port of Anacortes website as needed
  • Created invoices, processed payments, and reconciled cash drawer each day
  • Trained and mentored seasonal staff
  • Collaborated with team members to streamline processes, enhancing operational efficiency.

Administrative Assistant

Sound Publishing
10.2015 - 11.2015
  • Managed front office functions to support the advertising department
  • Maintained records, filing, answered phones, and greeted customers then directed them to the correct person based on their needs
  • Received and distributed incoming mail

Administrative Assistant

SkyWest Airlines
11.2010 - 08.2015
  • Managed front office functions and provided administrative support the Chief Flight Attendant and Chief Pilot.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Planned and organized meetings and events, including employee appreciation week, annual benefits meetings and training classes.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Issued parking permits to crewmembers and assisted them in obtaining security (SIDA) badges as an Authorized Signatory
  • Maintained personnel files and assisted in converting them to electronic personnel files

Education

Associate in Business - Accounting

Skagit Valley College
Oak Harbor, WA
09.2018 - 06.2022

Skills

  • Confidentiality
  • Executive support
  • Multi-tasking
  • Strong problem solver
  • Critical thinking
  • Organization
  • Strong written and verbal communication
  • Patience
  • Microsoft Office
  • Administrative support
  • Schedule & calendar planning
  • Records management

Certification

  • Government Archives and Records Administration (GARA) Certificate, National Association of Government Archivists and Records Administrators (NAGARA), 2024
  • Certified Public Records Officer, Washington Association of Public Records Officers (WAPRO), 2023


Timeline

Executive Assistant

Port Of Anacortes
09.2021 - 06.2025

Administrative Assistant

Port of Anacortes
04.2021 - 09.2021

Associate in Business - Accounting

Skagit Valley College
09.2018 - 06.2022

Customer Service Representative

Port of Anacortes
11.2015 - 04.2021

Administrative Assistant

Sound Publishing
10.2015 - 11.2015

Administrative Assistant

SkyWest Airlines
11.2010 - 08.2015

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