Cassie Nowell
Herrin,IL
Summary
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Dedicated buisness professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Salon Owner/Operator
Self Employed Cosmetologist
07.2012 - 12.2022
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared annual budgets with controls to prevent overages.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reservation Sales Agent
Hyatt
07.2021 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained awareness of types of rooms available in different resort locations.
- Worked closely with front desk to achieve full occupancy of property.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Key Holder
SUBWAY®Restaurants
08.2009 - 06.2011
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Crew Member
Wendys Restaurant
04.2006 - 06.2009
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Associate Of Applied Arts - Pre-Law
- Relevant Coursework: Sociology: Marriage and Family, Psychology, Criminal Justice, Child Psychology, Ethics, Literature, Logic, and Philosophy
- 3.5 GPA
Cosmetology Certification - Cosmetology
07.2012
- Robert N. Brewer Family Foundation Scholarship Recipient
Skills
- Customer Relations
- Operations management
- Client account management
- Scheduling
- Inventory management
- Effective leader
- Budget development
- Negotiation
- Consulting
- Contract Management
Accomplishments
- Sales and Promotion - Achieved status as one of the top 10 store sales performers in the region. Assisted in planning and executing trunk-shows and in-store promotional events.
- Consumer Research - Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels.
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
Timeline
Reservation Sales Agent - Hyatt
07.2021 - 08.2022
Salon Owner/Operator - Self Employed Cosmetologist
07.2012 - 12.2022
Key Holder - SUBWAY®Restaurants
08.2009 - 06.2011
Crew Member - Wendys Restaurant
04.2006 - 06.2009
John A Logan College - Associate Of Applied Arts, Pre-Law
John A Logan College - Cosmetology Certification , Cosmetology
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