Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassie Palmer

Fresno,CA

Summary

Provide exceptional customer service support, nutrition and exercise education for customers to meet their health goals, personal goals and objectives in all aspects of life. Enthusiastic sport professional with 2 years of Kinesiology training, former mixed martial arts fighter with a passion for helping athletes reach their performance and nutrition goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Teller

Citibank Financial
07.2019 - 01.2020
  • Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
  • Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
  • Identify referral opportunities for new products and services based on client’s financial goals
  • Educate clients on digital and self-service opportunities offered by Citi
  • Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
  • Maintain working knowledge of client accounts as well as new and existing products and services offered.

Front Desk Associate

Planet Fitness
08.2018 - 04.2019
  • Greet members, prospective members and guests, providing exceptional customer service
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions
  • New member sign-up
  • Take prospective members on tours
  • Facilitate needed updates to member’s accounts
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
  • Assist in maintaining the neatness and cleanliness of the club.

Whole Body Team Member

Whole Foods Market
08.2015 - 08.2017
  • Stock and replenish shelves
  • Preform FIFO inspections
  • Close down department
  • Provide customer service
  • Inform customers of vitamins and product
  • Product Ordering
  • Merchandise

Baker

Fresh and Easy
04.2014 - 01.2015
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Baked all bakery goods for the store
  • Manage cost and control of bakery and supervised cash registers

Customer Engagement Specialist

Dicks Sporting Goods
08.2013 - 01.2014
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Work the cash register when needed
  • Helped cover any departments that are short handed
  • Register our customers for our credit cards and score cards

Education

Associates in Kinesiology - Kinesiology And Physical Education

Clovis Community College
Clovis, CA
2023

Associates - Pastry and baking

Le Cordon Bleu
Scottsdale, AZ
2012

Skills

  • Exceptional Customer Engagement
  • Microsoft Office
  • Cashier
  • Front Desk
  • Product Ordering
  • Merchandising
  • Anatomy
  • Personal Training
  • Athletic Training
  • Strong Work Ethic
  • Approachable

Certification

BLS (CPR and First Aid) Certified Issue Date: 9/23/22 ECard Code: 225418914651

Timeline

Teller

Citibank Financial
07.2019 - 01.2020

Front Desk Associate

Planet Fitness
08.2018 - 04.2019

Whole Body Team Member

Whole Foods Market
08.2015 - 08.2017

Baker

Fresh and Easy
04.2014 - 01.2015

Customer Engagement Specialist

Dicks Sporting Goods
08.2013 - 01.2014

Associates in Kinesiology - Kinesiology And Physical Education

Clovis Community College

Associates - Pastry and baking

Le Cordon Bleu

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